Senior Vice President Manufacturing

3 months ago

Toronto, Canada Stonewood Group Inc. Full time
p>Our client is changing how globally distributed product development and manufacturing organizations collaborate and interact with key stakeholders throughout the product development value chain.

The firm’s cloud-based Product Lifecycle Management and Product Data Management solutions simplify product development by connecting engineers, designers, project managers and suppliers in a secure, collaborative manner that accelerates product lifecycle development, thereby allowing organizations to launch products faster and more cost effectively.

Our client boasts an enviable list of high-profile global customers in aerospace, automotive, technology and entertainment,and is funded by a blue-chip group of investors. p>

Poised for explosive growth and an exceptionally bright future, our client now seeks to hire a Vice President, Customer Enablement.

Scope of Position

Reporting to the CEO, the Vice-President Customer Enablement will be responsible for all delivery services including onboarding, go-live, customer specific software development/configuration and support.

Collaborating with the sales organization and other cross-functional stakeholders, the Vice-President Customer Enablement will establish the firm’s implementation program while driving overall professional services strategy, execution and revenue generation. p>

Functional Tasks

Key responsibilities of the role:

  • Participate as an engaged, open, collaborative and committed member of the senior management team; li>
  • Develop and manage the implementation/services budget including developing methods and criteria to report on effective profit and loss of all services that flow through the organization.
  • Build, train, motivate and evaluate team responsible for sustaining the service level of the professional services/implementation team. ul>
  • Ensure legal agreements are in place for all customers/partners
  • Review and define the implementation and onboarding processes for new customers from a PS perspective
  • Implement scalable best practices and build capacity
  • Prioritize and make decisions for the execution of all projects ensuring that project teams have the tools and methodologies to be effective
  • Support/drive first project implementation with customers.
Implementation training and certification:
  • Create implementation training program
  • Ensure regular updates to the program based on product releases
  • Deliver Implementation webinars on best practices and how to implement new features
  • Develop community content for partners and customers
Develop services related sales support and bid management tools as appropriate for salesDevelop a portfolio of commercial value-added professional services that are complementary to the product portfolio and will add value to the businessDevelops, monitors, and acts upon appropriate customer satisfaction metrics.

Key Performance

In light of the identified responsibilities, the following arespecific deliverablesthat the position is designed to achieve.

  • Specific measures of performance will be discussed and agreed upon with the successful candidate.

    Planning & Objective Setting
    Systematic in approach to work. Is realistic about time-scales and builds in appropriate checkpoints, milestones and controls in order to ensure that desired results are realized.

    Commercial Acumen
    Applies appropriate commercial and financial principles. Appreciates the commercial impact of own work on the organization’s total expenses and revenues.

    Team Skills
    Helps to create a sense of team spirit and harmonious relations through cooperation and support. Able to stand back from immediate problems in order to focus on more far reaching ideas.

    Role Expertise
    Demonstrates critical technical or professional knowledge/skills related to the role. Expands technical knowledge/skills and keeps up-to-date in own area of expertise.

    Preferred Experience / Education

    The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.

    • 15+ years of software experience, with at least 5 years thriving in a founder-led, fast-paced, high growth environment.
    • A proven track record of leading and scaling software/solutions professional service organizations; planning, design, and execution.
    • Leadership and successful execution of complex IT implementation projects; Strategic planning and program management abilities.
    • Ability to build strong relationships within/across organizations and effective cross-functional/matrix management skills.
    • Ability to coordinate business plans, goals and activities with both internal and external senior stakeholders.
    • Strong communication skills (Customer and Executive interface)
    • Exceptional influence and negotiation skills
    • Highly competitive base, variable and equity package for the successful candidate.

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