Customer Support Representative

2 weeks ago

Toronto, Canada Virtual Champs Global Inc. Full time

We are seeking a dynamic and customer-focused individual to join our team as an **English/French Customer Support Representative**. This role will involve providing exceptional support to our English and French-speaking customers, resolving inquiries, and ensuring a positive customer experience.

**Responsibilities**:

- Provide accurate information regarding products, services, policies, and procedures.
- Handle and resolve customer complaints, escalating issues as necessary to ensure timely resolution.
- Assist customers with order placement, tracking, cancellations, and returns.
- Troubleshoot technical issues and provide basic technical support to customers.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with other departments such as Sales, Marketing, and Operations to ensure seamless customer service delivery.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
- Stay updated on product knowledge, industry trends, and best practices in customer service.
- Meet and exceed individual and team performance targets.

Qualifications:

- Fluent in both English and French (written and verbal) is required.
- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using CRM systems and other customer support tools.
- Flexibility to work non-traditional hours including evenings and weekends if required.
- A positive attitude and willingness to learn and adapt.

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

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