Customer Service and Sales Support Representative

5 months ago

Toronto, Canada Mevotech Full time

**Take your Career to the next Level with MEVOTECH.**

**Join Our Team at Mevotech**
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Service and Sales Support Representative to join our dynamic team.

**About Us**
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.

**Position Overview**
The Customer Service & Sales Support Representative will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and issues are resolved promptly. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams.

**Key Responsibilities**
- Provide courteous customer service to address inquiries.
- Manage daily influx of customer inquiries through a high-volume inbox.
- Handles standard questions and complaints, support team in answering calls and processing customer orders.
- Promptly address and resolve customer concerns and issues.
- Process customer orders with high attention to detail, verifying account information and ensuring shipping compliance.
- Assist team in call management and customer order processing.
- Process Return Merchandise Authorizations (RMA) as per company policies.
- Validate and process warranty inspections and labor requests.
- Coordinate customs documentation and arrange carrier pickups for returned items.
- Adhere to internal Customer Service protocols for issue documentation and resolution.
- Collaborate with internal teams to ensure smooth service delivery.
- Prepare and present regular reports on account status, including key metrics and insights.

**Ideal Qualifications**
- 1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
- Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Asset: Bilingual

**Working Conditions**
- Hybrid work environment: 3 days onsite
- Standard office setting

**Why Work at Mevotech?**
- Industry leader with over 40 years of success and experience.
- High-performance team that values innovation and collaboration.
- Strong work culture that promotes inclusivity and transparent communication.
- Competitive salary and opportunities for learning and advancement.

**Accessibility Accommodations**
Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.

Take the next step in your career journey and join us at Mevotech

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