Customer Service Representative

6 months ago


Toronto, Canada ELC Solutions Inc. Full time

**Job Title**: Customer Service Representative - Phone Support

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative specializing in phone support. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and satisfaction.

**Responsibilities**:

- Answer and manage incoming customer calls with professionalism and courtesy
- Address customer inquiries, concerns, and requests promptly and effectively
- Provide accurate information about products, services, and company policies
- Resolve customer issues and complaints to achieve complete customer satisfaction
- Collaborate with other departments to ensure seamless communication and problem-resolution
- Document and maintain accurate records of customer interactions in the database
- Stay updated on product knowledge and company updates to better assist customers

**Requirements**:

- Excellent verbal communication skills and phone etiquette
- Strong customer service orientation with a passion for helping others
- Ability to remain calm and composed in high-pressure situations
- Detail-oriented with strong organizational and multitasking abilities
- Proficient computer skills and experience using customer service software
- Previous experience in a customer service role is a plus

If you are a dedicated individual who enjoys helping others and has a passion for delivering exceptional customer service, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience.

**Benefits**

Competitive Compensation

Access to comprehensive training programs

Health and Dental Insurance

Opportunities for career growth

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person



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