Medical Office Administrator

6 months ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
The Medical Office Administrator is a member of the Health & Counselling Services (HCS) management team. Under minimum guidance from the Director, the incumbent participates in the administration of the medical office operations on a day-to-day basis in collaboration with the Management Team and the Senior Physician and ensures that all team members adhere to prescribed policies and procedures.

The Administrator supports the administrative team on issues and policies; co-ordinates the appointment scheduling; deals with enquiries and complaints; provides support for the billing office according to HCS, University policies and Ministry of Health regulations. The Administrator is responsible to organize, input, and maintain the work schedules for medical providers as well inputting the counselling schedules into the EMR program.

The Administrator provides training for the Electronic Medical Record program to administrative staff and provides day to day navigational support to all staff on an ad hoc basis. The incumbent troubleshoots IT problems and coordinates calls to IT Services and to EMR service providers.

**Qualifications**:
The incumbent must possess the following qualifications:

- To meet the responsibilities of this position the incumbent needs significant experience in a health care setting;
- Expert knowledge of EMR systems with demonstrated trainer experience; skill and knowledge to interact with patients, and medical team members effectively;
- Demonstrated organizational and supervisory skills; expert knowledge in medical billing practices and policies; the ability to perform multiple tasks simultaneously;
- A high degree of tact and discretion to deal effectively with people, who in most instances are unwell; resourcefulness to administer the medical office policies and procedures.
- The incumbent must demonstrate attention to detail and have strong analytical skills.

**Education and Experience**:
The above is normally acquired through the completion of:

- Secondary school and three years’ post-secondary education in business, or equivalent.
- Five years of recent work in an administrative capacity in a medical office with direct experience with scheduling, intake coordination, billing, and related supervision experience

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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