Bilingual Specialist

5 months ago

Quebec City, Canada Banque de Montréal Full time

VIRTUAL61 - HomeRes - QC - BMO XXXXX Québec,X0X 0X0

Address:
VIRTUAL(R)61 - HomeRes - QC - BMO
- This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._

Work schedule : must be available to work from Monday to Sunday from 8am to 8pm.

**Why you’ll love growing your career here**:
Join and engaged, collaborative team of knowledgeable Business Banking experts who play a key role in finding personalized solutions for new and existing clients to meet their business needs.

As a Specialist, Business Banking Services you will develop strong active listening skills and learn a wealth of knowledge about business banking. You will work with a network of internal & external business groups to find the right solutions for our customers.

This role will open the door to future roles such as: Commercial Service Officer or Advisor, a Personal Banking Associate, a Commercial Lending Deal Specialist, CCC Assistant Manager, or a Business consultant.

**What you’ll need**:

- Knowledge & relevant experience with Everyday banking products and services
- Strong written & verbal communication skills
- Call centre & banking experience, customer service skills (preferred)
- Organization skills - Good.
- Reliability/team player
- Collaboration & team skills - Good.
- Analytical and problem-solving skills - Good.
- High school diploma or equivalent work experience.

**Bilingual Required.**

**How you’ll Succeed**:
You will probe to understand customer needs and provide Business Banking sales, service and advice to existing BMO customers or prospects. You will advise customers on Business Banking strategies and products (including credit cards) that meet their objectives and priorities. Fulfill sales and service activities for the customer in accordance with approved procedures. You will identify and makes referrals to other business groups as needed.
- Handle customer inquiries in an informed, professional, and efficient manner.
- Escalate complex or unresolved customer situations to the appropriate BMO colleague as required.
- Perform any required activities & transactional outcomes after calls to ensure customer’s requests are accurately processed. Refer to other business groups as needed.
- Maintain current knowledge of business banking and credit card products & processes and integrate into customer conversations in a professional manner.
- Maintains the confidentiality of customer and Bank information and Adheres to regulatory and compliance requirements appropriate for the jurisdiction. Report issues as needed to protect the bank, and our customers.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

Grade:
4

Job Category:
Individual Contributor / Collaborateur

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

Ce poste requiert une bonne connaissance de l'anglais pour interagir, soutenir et/ou fournir des services à des clients, employés et/ou partenaires qui ne parlent pas français et qui sont situés au Québec et/ou à l’extérieur du Québec.

**Ici, pour vous.**

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen d

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