Bilingual Mental Health Specialist

6 days ago

Quebec City, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

**The opportunity**

We’re looking for a Bilingual Mental Health Specialist, to join a team of multi-disciplinary mental health professionals, who play a key role in the success of our mental health disability management strategy.

**Working Arrangement**

Fully Remote

**Responsibilities**

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager skillset, ensuring appropriate risk management and improving overall disability outcomes (such as shorter claims durations and improved claims resolutions) related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

**We are looking for someone with**:

- Master’s degree in health sciences (or equivalent)
- Work experience in the clinical field of Mental Health
- Ability to coach and influence
- Passion working as part of a team
- Superior collaboration skills
- Strength in thinking autonomously, focusing on complex tasks and creative problem-solving
- Analytical skills
- Ability to re-prioritize, work under pressure and manage time effectively
- Strong presentation skills and experience
- Excellent verbal and written communication skills

**Nice to Haves**:

- Experience working in disability management or disability case management
- Demonstrated experience training others
- Background in generating and implementing innovative solutions
- Experience in trend analysis and gap identification
- Ability to develop presentations and training materials**On the job you will**:

- Review mental health disability claims and document reviews in the case management system
- Recommend mental health community resources to impact mental health recovery for Plan Members
- Support case managers in managing mental health disability claims
- Provide one-on-one coaching to case managers about mental health disability claims
- Be the go-to person for our internal Disability Claims teams regarding mental health topics
- Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements
- Support any ongoing strategy development on managing mental health disability claims
- Be involved in thought leadership and meet with Plan Sponsors
- Communicate with treatment providers, as needed
- Participate in working groups to develop strategic initiatives
- Develop and drive implementation of innovations in mental health case management in collaboration with internal teams
- Remain up to date regarding knowledge about mental health, disability management and insurance practices

**Our commitment to you**
- You will work with like-minded people who possess mental health qualifications and have a passion for mental health
- You will be connected with a team comprised of multi-disciplinary mental health professionals
- We offer a solid basis of process and structure for the role
- There is a streamlined program with people who bring different types of expertise from different mental health professional backgrounds

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Quebec - Full Time Remote

**Salary

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