Clinical Applications Specialist arc

7 months ago

Quebec City, Canada GE HEALTHCARE Full time

**Job Description Summary**: The Clinical Application Specialist (CAS) will deliver technical and clinical expertise within the Patient Care Solution portfolio by providing excellent education and training support to clinical end-users. The CAS is a clinical expert supporting the pre-sale product demonstrations (or clinical trial support), as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. This is national role within Canada. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Le rôle de CAS est un poste national au sein d’une équipe. Le rôle basé d'un bureau à domicile principalement destiné à une région. Le CAS pourrait être appelé à répondre aux besoins de nos clients à l'échelle nationale.

**Responsibilities**
- Advance new product (NPI) features and anesthesia, respiratory & perioperative monitoring care techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) and ongoing training needs.
- Coordinate, schedule, and execute objective based system training, monitor and report on training outcomes. Training will be conducted onsite at customer facility and remote virtually.
- Work in close collaboration with Product Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests.
- Develop meaningful relationships with key opinion leaders (KOLs) to standardize and optimize protocols and support our clinical education initiatives. Participate in install base upgrade programs, proactive strategic customer touchpoints.
- Drive sales process by conducting clinical product demonstrations and onsite evaluations.

**Required Qualifications**
- Bilingual, demonstrated speaking and writing skills in both French and English.
- Associate degree or equivalent with 3+ years of ARC technical/clinical industry experience
- Must be a Registered Respiratory Therapist (CSRT, Provincial body) with Anesthesia Assistant as a Preferred qualifications.
- Deep understanding of clinical education training and associated process implementation.
- Demonstrated experience delivering complex information and modifying messaging based on audience.
- Willingness to travel extensively 80+% (4 days per week including overnights and some weekends) within the US and Canada via multiple modes of transportation (car, air travel, & train, etc.).
- It is a condition of hire that any new employee or contract worker that will provide products or services to a GE HealthCare customer facility are fully vaccinated and provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. “Fully vaccinated” means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada. The second dose of vaccine must have been administered at least 14 clear days before commencing employment.

**Desired Characteristics**
- Strong oral and written communication skills.
- Ability to document, plan, market, and execute programs.
- Strong presentation skills (public speaking and lecture experience desired)
- Willingness to adopts new technologies such as virtual facilitator skills.
- A team player with a strong work ethic. Demonstrating willingness to do more to achieve shared outcomes.
- ___________________________

**Description de poste Job Description (FR)**:
Le rôle de CAS est un poste national au sein d’une équipe. Le rôle basé d'un bureau à domicile principalement destiné à une région. Le CAS pourrait être appelé à répondre aux besoins de nos clients à l'échelle nationale.

**Responsabilités**
- Servir d'expert en matière d'anesthésie et de soins respiratoires et de liaison technique avec l'organisation commerciale dans le but de renforcer les capacités techniques de l'équipe et des relations avec les clients, tout en faisant progresser les opportunités commerciales.
- Collaborer avec les clients dans l'élaboration de plans/stratégies de formation qui prennent en charge l'assimilation de nouveaux produits (ARC) et les besoins de formation continue.
- Coordonner, planifier et exécuter une formation système basée sur des objectifs, surveiller et rendre compte des résultats de la formation. Dispensée la formation soit sur place dans les environnements clinique du client et / ou à distance virtuellement.
- Travailler en étroite collaboration avec l'équipe national de CAS, produit, ventes. Identifier les opportunités et

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