Internal Automotive Service Advisor
3 months ago
**About us**
Smart Auto Financial is a small business in North York, ON M3H 5X2. We are professional, challenging, and fun.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Safe work environment
Job Title: Customer Service Representative
**Responsibilities**:
Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up to date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
- Maintains a professional appearance.
- Keeps work area clean.
- Other tasks as assigned
- Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Ability to remain calm and professional during challenging situations
- Valid Driver's License
*
- We offer competitive pay, comprehensive training, and opportunities for career growth. Join our dynamic team of Customer Service Representatives today
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Pay: From $35,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Automobile allowance
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- North York, ON M3H 5X2: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 5 years (required)
Work Location: In person
Expected start date: 2024-10-07
-
Automotive Service Advisor
6 months ago
North York, Canada R&S Auto Service Ltd Full timeIf your day at work looks like competing with others to make commissions while lacking a teamwork environment & leadership to help you grow, it's time you find a new home. Many times I see people give up on their goals just because the environment they’re in does not support them to win, it simply lacks leadership and a growth mindset. This ends up...
-
Service Advisor
4 months ago
North York, Canada International Automotive Group Full time**Drive Your Career Forward with International Auto Group!** Are you ready to rev up your career with a company that stands at the forefront of the automotive industry? International Auto Group (IAG) operates seven cutting-edge dealerships across the GTA, representing 10 legendary car brands. We're on the hunt for a dynamic **Service Advisor **to join our...
-
Automotive Service
6 months ago
East York, Canada GTEK Automotive Full time**Job Types**: Full-time, Permanent **Salary**: $60,000.00-$90,000.00 per year **Benefits**: - Dental care - Extended health care - On-site parking - Store discount Flexible Language Requirement: - French not required Schedule: - Day shift - Monday to Friday Supplemental pay types: - Bonus pay - Overtime pay Application question(s): - Do you have...
-
Automotive Service Advisor
6 months ago
North Vancouver, Canada Rovalution Automotive Full time**About Us**: **Position Summary**: **Duties and Responsibilities**: - Complete vehicle check-in and check-out inspections - Provide our customers with prompt and polite customer service in person, by phone and via multiple digital communication services. - Schedule service appointments and enter required customer and vehicle data into our computer...
-
Automotive Service Advisor
7 months ago
East York, Canada Licensed Master Mechanic 310S or equivalent Full timeAutomotive Service Advisor Job description PLEASE DO NOT APPLY IF YOU HAVE NO EXPERINCE AS Automotive Service Advisor. PLEASE DO NOT CALL THE SHOP-THANK YOU. Master Mechanic is a Canadian owned private corporation, established in 1982 as a franchisor in the after-market automotive repair and maintenance business. With 40 franchise locations throughout...
-
Automotive Service Advisor
3 months ago
North Bay, Canada Neddy's North Bay Hyundai Full timeNeddy's North Bay Hyundai has an immediate opening for an experienced Automotive Service Advisor The Service Advisor serves as the primary customer service point-of-contact between the customer and the mechanics when a vehicle is in for repair. The Service Advisor intakes the vehicle, confirms the concerns with the customer, advises the customer of...
-
Automotive Service Advisor
2 weeks ago
York, Canada TORONTO HYUNDAI Full timeMarsim Auto Group is hiring a Service Advisor to join our team to our Hyundai store. We are located in Toronto and are looking for a motivated, customer driven individual. You should have some automotive experience combined with a drive for growth. As a front line representative of our Service Department your responsibilities will include; - Appointment...
-
Parts Advisor/counter
6 months ago
North York, Canada International Automotive Group Full time**Drive For Excellence **International Auto Group (IAG) **boasts seven dealerships across the GTA which encompasses 10 legendary brands. IAG is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career at **Weston Ford **as a **Parts **Advisor. We are looking for an individual who is reliable,...
-
Automotive Service Advisor
4 months ago
East York, Canada Licensed Master Mechanic 310S or equivalent Full timeResponsibilities: - Manage and oversee the daily operations of the automotive service department - Provide exceptional customer service and ensure customer satisfaction - Schedule and assign work to automotive technicians and service advisors - Monitor the progress of repairs and ensure timely completion - Maintain accurate records of service and repair...
-
Automotive Parts Advisor
6 months ago
North Vancouver, Canada Rovalution Automotive Ltd. Full time**The number one Land Rover service and customization facility in Greater Vancouver, Rovalution Automotive Ltd., is seeking an experienced automotive parts advisor/counter person, who is detail-oriented, energetic and a great communicator. The ideal person has five-plus years of experience in automotive parts operations and an interest in cars.** Company...
-
Customer Experience Coordinator, Service
7 months ago
North York, Canada Leeder Automotive Corporate Full time**REPORTS TO**: Director of Marketing and Customer Experience **ABOUT LEEDER AUTOMOTIVE**: Leeder Automotive is a group of automotive dealerships in Toronto. Our brands include Volkswagen and Acura with a General Motors dealership coming soon. Our head office is located near Wilson Subway Station. Our mission is to provide our customers with an unsurpassed...
-
Service Advisor
6 months ago
North York, Canada Midtown Honda Full timeLooking for a New Challenge? Look no further than **Midtown Honda**! Midtown Honda is a proud member of the Rafih Auto Group and is looking to grow and expand its business in the GTA! To do this, we are searching for an Automotive Service Advisor! If you have Service Advisor experience or are looking for a new career, a dynamic personality, a great worth...
-
Service Advisor
3 months ago
North York, Canada First choice motors Full timeThe Service Technician / Advisor serves as the main point of contact between the customer and the repair team. They are responsible for diagnosing customer complaints, communicating technical information to both the Lead Mechanic and customers, and ensuring the repair process is smooth and transparent. This role requires a blend of mechanical knowledge and...
-
Shop Foreman
2 weeks ago
North York, Canada Kensington Automotive Full time**Job Title**: Shop Foreman - Automotive Service Center **Location**: North York, ON **Company**: Kensington Automotive **About Us**: Kensington Automotive is expanding into North York, and we're looking for a skilled **Shop Foreman** to oversee our new service center. You will work closely with the **General Manager of Operations** to manage daily...
-
Corporate International Travel Advisor
6 months ago
North York, Canada Direct Travel Full time**International - Corporate Travel Advisor - Remote** **Position Overview** As a key member of the Corporate Travel Division, the Corporate Travel Advisor will support our Canada West Region with accounts in multiple time zones. The Corporate Travel Advisor will be responsible for handling all aspects of corporate travel arrangements for our clients. This...
-
Automotive Parts Advisor
7 months ago
North Vancouver, Canada The Jim Pattison Auto Group Full timeWe are a team of highly-experienced staff with the highest level of automotive expertise and customer care. If you are personable, highly organized, and tech-savvy, we have the opportunity for you to join Jim Pattison Lexus Northshore as a Automotive Parts Advisor! Why join us - Competitive wage and bonus plans. - We have unlimited opportunities for growth...
-
Parts Advisor
6 months ago
North York, Canada Hudson HR Full timeWe are seeking a highly motivated and organized individual to join our team as a Parts Advisor. As a Parts Advisor, you will play a crucial role in assisting customers with their automotive parts needs and ensuring their satisfaction. This is an excellent opportunity for someone with strong customer service skills and a passion for the automotive...
-
Automotive Parts Advisor
8 months ago
North Vancouver, Canada The Jim Pattison Auto Group Full timeWe are a team of highly-experienced staff with the highest level of automotive expertise and customer care. If you are personable, highly organized, and tech-savvy, we have the opportunity for you to join The Jim Pattison Lexus Northshore as a Automotive Parts Advisor! Why join us - Competitive wage and bonus plans. - We have unlimited opportunities for...
-
Automotive Service Advisor
13 hours ago
North Bay, Canada True North Chevrolet Cadillac Ltd. Full time**Are you passionate about cars and the automotive industry?** **Are you interested in building long-lasting customer relationships?** **Are you motivated by reaching targets and goals?** **Are you a driven person who enjoys a challenge?** **Are you looking to join an amazing team of people to grow with?** If this sounds like you, the team at True North...
-
Automotive Service Warranty Advisor
7 months ago
North Vancouver, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Lexus Northshore is hiring for a Automotive Service Warranty Advisor to join the team! **Overview**: Reporting to the Fixed Operations Manager, the Warranty Administrator performs a wide range of administrative and office support duties in the Parts & Service Department. **Responsibilities**: - Accurately coding warranty claims and...