Automotive Service Advisor

5 months ago


North Vancouver, Canada Rovalution Automotive Full time

**About Us**:
**Position Summary**:
**Duties and Responsibilities**:

- Complete vehicle check-in and check-out inspections
- Provide our customers with prompt and polite customer service in person, by phone and via multiple digital communication services.
- Schedule service appointments and enter required customer and vehicle data into our computer database.
- Assist with daily scheduling in order to improve workflow, customer turnaround time and quality of service.
- Liaise with technicians and transcribe notes in order to create estimates and communicate service/repair recommendations to customers
- Review with the customer loaner policies and warranty details
- Obtain pre-authorization payments as necessary
- Monitor all repair orders from opening to closing and ensure that customers are updated on progress
- Process customer payments and enter daily transactions into our computer database.
- Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
- Follow-up with customers to ensure quality of service and customer satisfaction
- Assist Serevie team to pro-actively schedule service appointments through ongoing customer outreach
- Ensure reception and office area is kept tidy and comfortable for our customers.
- Provide assistance and other various administrative duties for staff and management
- Other duties as assigned by management

We offer competitive compensation, meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

**Job Types**: Full-time, Permanent

Pay: $23.00-$28.00 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 10 hour shift
- No weekends
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any Automotive Service related education or training

**Experience**:

- automotive service advisor: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Perfect English - Oral and Written (required)

Licence/Certification:

- Canadian Citizenship or Permanent Resident (preferred)

**Location**:

- North Vancouver, BC (preferred)

Work Location: In person



  • Vancouver, Canada Champlain Service Napa Auto Pro Full time

    Champlain Service is looking for a highly motivated individual that is willing to learn, be present daily and likes to take on new challenges. We are a shop that has a diverse cliental ranging from heavy duty vehicles to ambulances to your regular car and truck. We have been in business for over 25 years and are well established in the community. We are...


  • North Bay, Canada Neddy's North Bay Hyundai Full time

    Neddy's North Bay Hyundai has an immediate opening for an experienced Automotive Service Advisor The Service Advisor serves as the primary customer service point-of-contact between the customer and the mechanics when a vehicle is in for repair. The Service Advisor intakes the vehicle, confirms the concerns with the customer, advises the customer of...


  • North Vancouver, Canada Rovalution Automotive Ltd. Full time

    **The number one Land Rover service and customization facility in Greater Vancouver, Rovalution Automotive Ltd., is seeking an experienced automotive parts advisor/counter person, who is detail-oriented, energetic and a great communicator. The ideal person has five-plus years of experience in automotive parts operations and an interest in cars.** Company...


  • North York, Canada R&S Auto Service Ltd Full time

    If your day at work looks like competing with others to make commissions while lacking a teamwork environment & leadership to help you grow, it's time you find a new home. Many times I see people give up on their goals just because the environment they’re in does not support them to win, it simply lacks leadership and a growth mindset. This ends up...


  • North Battleford, Canada OLIVE GREEN INVESTMENS INC. OA CANADIAN TIRE STORE #301 Full time

    Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and acting as a liaison between customers and our automotive service department. Your primary goal will be to ensure customer satisfaction by effectively communicating...


  • Vancouver, Canada Champlain Service Full time

    Our busy and well established business is looking for a service writer! - we have all kinds of customers ranging from fleet work to ambulances to small cars, we have all kinds of experienced and skilled mechanics to learn from. Within this job, you will be responsible for: - answering and making out bound calls - assisting with fleet management -...


  • Vancouver, Canada Canadian Tire Store #604 Full time

    **We are looking for PART TIME or FULL TIME automotive service advisors with a passion for sale, cars and the automotive industry!** **NOTE: This is at the Grandview and Bentall location in Vancouver.** **Summary** The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance...


  • Vancouver, Canada Canadian Tire Store #604 Full time

    **We are looking for PART TIME or FULL TIME automotive service advisors with a passion for sale, cars and the automotive industry!** **NOTE: This is at the Grandview and Bentall location in Vancouver.** **Summary** The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance...


  • North Vancouver, Canada The Jim Pattison Auto Group Full time

    We are a team of highly-experienced staff with the highest level of automotive expertise and customer care. If you are personable, highly organized, and tech-savvy, we have the opportunity for you to join Jim Pattison Lexus Northshore as a Automotive Parts Advisor! Why join us - Competitive wage and bonus plans. - We have unlimited opportunities for growth...

  • Service Advisor

    6 months ago


    North Vancouver, Canada Capilano Audi Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!*** **Capilano Audi** is currently looking to fill a position of a **Service Advisor.** Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service...


  • North Vancouver, Canada The Jim Pattison Auto Group Full time

    We are a team of highly-experienced staff with the highest level of automotive expertise and customer care. If you are personable, highly organized, and tech-savvy, we have the opportunity for you to join The Jim Pattison Lexus Northshore as a Automotive Parts Advisor! Why join us - Competitive wage and bonus plans. - We have unlimited opportunities for...


  • Vancouver, Canada Coach Watts LTD. Full time

    Overview: **Duties**: - Greet customers and assist them with their service needs - Provide recommendations on necessary repairs and maintenance based on customer concerns and vehicle inspections - Communicate effectively with customers to explain repairs in a clear and understandable manner - Upsell additional services or products that align with customers'...

  • Service Advisor

    3 months ago


    North York, Canada International Automotive Group Full time

    **Drive Your Career Forward with International Auto Group!** Are you ready to rev up your career with a company that stands at the forefront of the automotive industry? International Auto Group (IAG) operates seven cutting-edge dealerships across the GTA, representing 10 legendary car brands. We're on the hunt for a dynamic **Service Advisor **to join our...

  • Service Advisor

    5 months ago


    Vancouver, Canada Regency Lexus Parts & Service Full time

    We're looking for an individual who is interested in a long-term career as an automotive service consultant. By providing a world-class luxury service experience for each client and by exceeding their expectations, you help improve our customer service experience. These are values we respect and seek out in employees. As the demand for Lexus vehicles grows,...


  • North Vancouver, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Lexus Northshore is hiring for a Automotive Service Warranty Advisor to join the team! **Overview**: Reporting to the Fixed Operations Manager, the Warranty Administrator performs a wide range of administrative and office support duties in the Parts & Service Department. **Responsibilities**: - Accurately coding warranty claims and...


  • Vancouver, Canada Coastal Ford Vancouver Full time

    _Carson Automotive Group is one of BC’s highest performing groups representing 6 brands across 8 dealerships. The incredible growth we have experienced has provided several exceptional opportunities for career minded people to complement our existing staff._ **Exceptional Opportunity**: Coastal Ford Vancouver requires a results oriented Service Advisor to...


  • North Vancouver, Canada Pacific Honda Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!*** **Pacific Honda** is currently looking to fill a position of a **Service Advisor.** Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service...


  • North Vancouver, Canada Pacific Honda Full time

    Looking for a greatopportunity to work in Canada’s largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you! Pacific Honda  is currently looking to fill aposition of a Junior   Service Advisor.  Reporting to theservice manager, the service advisor is responsible for promptly andcourteously serving all service...


  • Vancouver, British Columbia, Canada Dilawri Group of Companies Full time

    Service Advisor/Warranty Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Service Advisor/Warranty Clerk to join our team at Dilawri Group of Companies. As a key member of our service team, you will be responsible for ensuring exceptional customer satisfaction and providing top-notch service to our clients.Key Responsibilities:Meet...

  • Service Advisor

    5 months ago


    North Vancouver, Canada CARTER GM NORTHSHORE Full time

    Carter Gm North Shore has an immediate opening for a full time Automotive Service Advisor / Consultant or full time Junior Service advisor (If no previous experience) Your role will include: - Promptly greeting customers as they enter - Perform a thorough walk around on customers vehicle while taking notes - Listen to customers concerns getting as much...