Automotive Service Advisor
5 months ago
**About Us**:
**Position Summary**:
**Duties and Responsibilities**:
- Complete vehicle check-in and check-out inspections
- Provide our customers with prompt and polite customer service in person, by phone and via multiple digital communication services.
- Schedule service appointments and enter required customer and vehicle data into our computer database.
- Assist with daily scheduling in order to improve workflow, customer turnaround time and quality of service.
- Liaise with technicians and transcribe notes in order to create estimates and communicate service/repair recommendations to customers
- Review with the customer loaner policies and warranty details
- Obtain pre-authorization payments as necessary
- Monitor all repair orders from opening to closing and ensure that customers are updated on progress
- Process customer payments and enter daily transactions into our computer database.
- Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
- Follow-up with customers to ensure quality of service and customer satisfaction
- Assist Serevie team to pro-actively schedule service appointments through ongoing customer outreach
- Ensure reception and office area is kept tidy and comfortable for our customers.
- Provide assistance and other various administrative duties for staff and management
- Other duties as assigned by management
We offer competitive compensation, meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
**Job Types**: Full-time, Permanent
Pay: $23.00-$28.00 per hour
Expected hours: 40 - 44 per week
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 10 hour shift
- No weekends
- Overtime
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any Automotive Service related education or training
**Experience**:
- automotive service advisor: 1 year (preferred)
- Customer service: 2 years (preferred)
**Language**:
- Perfect English - Oral and Written (required)
Licence/Certification:
- Canadian Citizenship or Permanent Resident (preferred)
**Location**:
- North Vancouver, BC (preferred)
Work Location: In person
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