Automotive Service Advisor
3 months ago
Neddy's North Bay Hyundai has an immediate opening for an experienced Automotive Service Advisor
The Service Advisor serves as the primary customer service point-of-contact between the customer and the mechanics when a vehicle is in for repair. The Service Advisor intakes the vehicle, confirms the concerns with the customer, advises the customer of recommended maintenance/repairs, creates estimates, and communicates with the technicians to ensure the vehicle is repaired correctly and the customer is satisfied.
**The responsibilities of an Automotive Service Advisor or Writer include**:
- Creating, editing and closing Service repair orders
- Verifying warranty and service contract coverage
- Advising customers of recommended maintenance and corrective repairs
- Creating estimates for customers
- Describing to customers the symptoms, problems, and causes discovered as well as corrective actions required for their vehicle
- Maintaining a positive customer rapport and records
**The Successful applicant should**:
- Be customer oriented
- Possess strong organizational & communication skills
- Be computer literate and a fast typer
- Have a passion for vehicles
- Possess a strong attention to detail
- Have excellent customer service skills
- Possess some technical automotive knowledge
- Have experience with computerized repair ordering systems
- Ability to keep up with a fast paced work environment
- Previous dealership experience would be an asset
- Bilingualism (French/English) would be a strong asset
**We offer**:
- Competitive wages commensurate with experience
- Additional commission and performance based earnings
- Good work environment with friendly co-workers
- Monday-Friday work week
- Busy shop with experienced staff
**If this is the right fit for you please** **submit your resume in confidence to**:
Michael Ammerata, Service Manager, 2676 Trout Lake Rd. North Bay, ON, P1B 7S7 or through Indeed
Thank you for your interest, however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
**Experience**:
- Automotive Service Advisor: 2 years (required)
- customer service: 4 years (required)
**Language**:
- French (preferred)
Work Location: In person
Application deadline: 2024-10-01
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