Global Boarding for Merchant Services

3 months ago


Toronto, Canada J.P. Morgan Full time

Business Description
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer supporting over 650,000 merchant outlets processing $1.56 trillion per year. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Position Summary
Principal

**Responsibilities**:
Provide automated mass maintenance support and definition.
Maintains knowledge of procedures, policies and products. Identifies and resolves more sensitive and complex Merchant issues.
Adhere to policies and procedures for quality control of the client's Boarding/Maintenance efforts
Assists management in the development and training of staff.
Provides on-going, unsolicited recommendations/feedback to management on methods to improve service delivery and issues impacting our service delivery.
Maintains knowledge of procedures, policies and new products/services.
Assist our Implementation Managers on specific actions during a large conversion or complex customer boarding event.
Provide on-going, unsolicited recommendations/feedback to management on methods to improve service.
Completes special projects and performs other duties as requested or directed
Lead and achieve goals via influence over non-direct resource assignments
Proven high level of personal initiative, setting and achieving challenging goals, and demonstrating ability to work in unstructured environment
Excellent and efficient skills using MS Excel, PowerPoint tools, Customer Relationship Management tools, PeopleSoft and general system navigation
Proven ability to work well under pressure with mínimal supervision
Ability to balance needs of clients with associated risks and interests of the firm
Ability to manage multiple and competing priorities in pursuit of business objectives
Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments

**Qualifications**:
Bachelor's Degree, or equivalent experience, with a minimum 1 year in financial services or financial services consulting; merchant acquiring industry knowledge preferred
Strong interpersonal skills with excellent verbal and written communication skills
Excellent end-to-end problem solving skills
Demonstrated ability to resolve conflicts and positively influence and lead others.
Strong time management, project management, change management and organizational skills
Ability to interact productivity with colleagues at all levels



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