Senior Manager, Merchant Services

3 weeks ago

Old Toronto, Canada Scotiabank Full time
p>

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

Purpose

The Senior Manager, Merchant Services – Sales Enablement and Operations contributes to the profitability and revenue growth of the Global Transaction Banking (GTB) portfolio by supporting the sales team and optimizing the sales process to improve efficiency, productivity, and overall performance.

The Senior Manager is responsible for activating merchant services sales processes across all business segments (Small Business, Commercial and Corporate) and will work closely with the segment stakeholders and partners on executing the sales processes for new product launches, refresh of existing capabilities and engagement model. As part of the role, the Manager will work on identifying and understanding pain points arising through the merchant sales cycle. Success in this role will be demonstrated by improved satisfaction of the sales teams and through the growth of new opportunities.

The Manager will work independently, receiving direction from the Leadership team and will participate in an interdivisional product and sales groups, such as Global Brand and Marketing, Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.). The Manager must also be comfortable in managing a complex array of external vendors and partners.

Because of the complexities involved in this product line, prior relevant experience in product management, product engagement, or sales enablement would be a highly desirable asset.

What You’ll Do:

  1. Contribute to the business development and financial success of Sales through the development of customized client-facing material. Work with Sales, the Proposal Writing team and partner on ad-hoc requests (e.g., process development & execution, executive support, etc.).
  2. Collaborate with the Merchant Services Product and Sales Enablement teams on the merchant services sales journey to ensure success of new sales processes and product capabilities are understood and utilized across key segments and within the distribution network.
  3. Build-out merchant sales governance framework in collaboration with the stakeholders and segment partners. Analyze and evaluate the sales process, identify bottlenecks or inefficiencies, and propose and implement solutions to streamline and improve overall sales operations.
  4. Maintain sales process documentation, including sales playbooks, standard operating procedures, and best practices. Ensure the sales team is well-informed and adhering to established processes.
  5. Create an environment in which the internal stakeholders and external partners pursue effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations of operational risk, sales conduct, regulatory and compliance risk.
  6. Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates team by fostering an inclusive work environment and using a coaching mindset and behaviors; and managing succession and development planning for the team.

What You'll Bring:

  1. Degree / post graduate degree, preferably in business, marketing, or a related field
  2. Proven experience in sales operations, enablement, or similar role
  3. Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and sales teams
  4. Attention to detail and ability to manage multiple priorities in a fast-paced environment
  5. Knowledge of Global Transaction Banking services, products, and sales culture
  6. Good understanding of the Small Business, Commercial and Corporate Bank’s objectives, strategies, and structure is also required
  7. Familiarity with sales methodologies, processes, and best practices
  8. Minimum of 3 years relevant experience in the merchant services and/or payment industry
  9. 5 - 10 years’ experience in people, stakeholder, and vendor management

Work Arrangement:

Work in a standard office-based environment; That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

  • Senior Manager, Merchant Services

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    h3>Title: Senior Manager, Merchant Services - Sales Enablement and Operations- GTBRequisition ID: 212126Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and...

  • Manager, Merchant Accounts

    1 month ago

    Old Toronto, Canada Gobolt Full time

    Join Our Mission: At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way. We're building North...

  • Manager, Merchant Accounts

    1 month ago

    Toronto, Canada GoBolt Full time

    **Join Our Mission**: At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes - from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way. We're building North...

  • Merchant Services Operations Lead

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    Scotiabank Global Transaction Banking: A Leader in Merchant ServicesWe are seeking a highly skilled Senior Manager, Merchant Services – Sales Enablement and Operations to join our team at Scotiabank's Global Transaction Banking division.About the RoleThis is an exciting opportunity to contribute to the profitability and revenue growth of our portfolio by...

  • Manager, Merchant Risk

    4 months ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Operations Support Specialist

    6 months ago

    Toronto, Canada OTT Financial Full time

    OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...

  • Operations Support Specialist

    7 months ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...

  • Manager, Merchant Services

    4 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 205164 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Strategic Sales Enablement Manager

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    About ScotiabankScotiabank is a leading bank in the Americas, driven by its purpose of 'for every future'. We empower our customers to achieve success through a diverse range of advice, products and services.Job SummaryWe are seeking a skilled Strategic Sales Enablement Manager to join our Global Transaction Banking team. This role will play a vital part in...

  • Merchant Underwriter

    7 months ago

    Toronto, Canada OTT Pay Inc. Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Merchant Underwriter

    7 months ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Merchant Underwriter

    4 months ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Analyst, Merchant Pricing

    6 months ago

    Toronto, Canada Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Assistant Manager/ Budtender

    6 months ago

    Toronto, Canada Green Merchant Full time

    Looking to join a growing community of Cannabis enthusiasts, terp nerds and brand ambassadors?! At Green Merchant, we are looking for an Assistant Manager that also acts as a coach of Cannabis Educator and Brand Ambassador to help us on our mission to provide the best service in Toronto! We're a small locally owned business and each and every one of our...

  • Merchant Underwriter Intern

    4 months ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Senior Financial Growth Specialist

    3 weeks ago

    Toronto, Ontario, Canada Premium Merchant Funding Full time

    Company Overview:Premium Merchant Funding is a leading finance company that empowers small and medium-sized businesses with transformative financial solutions. With a commitment to transparency, integrity, and innovation, we strive to provide essential business solutions to entrepreneurs who are often overlooked by traditional banking services.Salary:...

  • Global Boarding for Merchant Services

    3 months ago

    Toronto, Canada J.P. Morgan Full time

    Business Description Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer supporting over 650,000 merchant outlets processing $1.56 trillion per year. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital...

  • Merchant Solutions Business Development Specialist

    2 months ago

    Toronto, Canada TD Bank Full time

    **Work Location**: Toronto, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: $60,000 - $60,000 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD Merchant Solutions (TDMS) is a unique business within Business Banking at the...

  • Merchant Operations Manager

    7 months ago

    Toronto, Canada Uber Full time

    **About the Role*** The Grocery & Retail business in Canada is growing, and we need people like you to help us bring this business to the next level ! As a Merchant Operations Manager, you will work on operational improvements & collaborate with cross-functional partners to help us launch & onboard new partnerships by building scalable processes and in the...

  • Merchant Operations Coordinator

    6 months ago

    Toronto, Canada Rakuten Full time

    Job Description: The Merchant Operations Coordinator will be a member of the Site Operations team, working closely with both Internal and external partners. If you are passionate about organization and ensuring processes work smoothly, this is a good opportunity for you. We are looking for an organized team player who is focused on flawless execution....