Bilingual Client Services Specialist

3 weeks ago

Toronto, Canada Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Looking to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve

**What’s in it for you?**
- Base salary (50,000$) + quarterly bonus (up to 10,000$ annually)
- Benefits after 30 days
- Coaching from top of class professionals and leaders
- Growth and development
- Innovative and established industry
- Fast paced and challenging environment

Ready to make the move? You’re one step closer to a new exciting career - **APPLY NOW**

**What you will do**:
**Revenue Generation**
- Identify all sales opportunities within assigned Small Business Portfolios
- Cross Sells/Up Sells of bank card services
- Terminal sales and upgrades
- Re-pricing of merchants to profitable level where applicable
- Promote and Sell additional services offered by Global Payments and Existing Partners

**Customer Retention / Account Maintenance**
- Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP
- Proactively call our top merchants to ensure a positive relationship is maintained
- Maintain a 60% save ratio
- Add Locations Setups
- Equipment setups
- Leading Integration Projects
- Account Changes
- New Merchant Location Setups
- Integrated POS Setups

**Customer Service**
- One stop Resolution
- Strong follow up for all setups and orders
- Minimize all escalation issues at first point of contact
- All issues must be documented in CSP with follow up resolutions

**What we’re looking for**:

- Post secondary education in Business, Administration, Sales or Marketing
- Minimum of 2-3 years in customer service related roles
- Sales experience
- Bilingual in English and French
- A natural talent for negotiation
- Strong outbound and inbound phone sales skills
- Exceptional written and verbal skills
- Strong interpersonal skills with an emphasis on sales/superior customer service skills
- Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
- Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
- Strong analytical skills required to work independently and escalate to management when necessary
- Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures

**Who are we?**

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

**How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment with a relaxed, casual dress code
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Tuition reimbursement program
- Volunteering opportunities
- Safe place for the LGBTQIA2+ community

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

LI-Onsite

Global Payments Inc. is an equal opportunity employer.

  • Bilingual Client Services Specialist

    5 days ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    5 days ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    1 week ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...

  • Client Care Specialist

    1 week ago

    Toronto, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...

  • Bilingual Client Services Specialist

    24 hours ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Toronto, ON, Canada Req #1059 Thursday, June 27, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward,...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Alberta, Canada ● New Brunswick, Canada ● Newfoundland, Newfoundland and Labrador, Canada ● Nova Scotia, Canada ● Saskatchewan, Canada ● Toronto, ON, Canada Req #1059 Friday, May 24, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...

  • Bilingual Client Services Specialist

    3 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Alberta, Canada ● New Brunswick, Canada ● Newfoundland, Newfoundland and Labrador, Canada ● Nova Scotia, Canada ● Saskatchewan, Canada ● Toronto, ON, Canada Req #1059 Friday, May 24, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more...

  • Bilingual Client Services Specialist

    3 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...

  • Bilingual Client Services Specialist

    3 days ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Tuesday, June 25, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...

  • Claims Specialist

    1 week ago

    Toronto, Canada WCG Services Full time

    **Who we’re looking for**: **Claims Specialist (Bilingual)** **Program**: RSVP **Status**: Permanent, Full-Time **Location**:Work from Home in Canada Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing...

  • Bilingual Client Service Specialist, Accident and

    2 months ago

    Toronto, Canada Chubb INA Holdings Inc. Full time

    Job Requirements Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its...

  • Bilingual Client Service Specialist

    2 months ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0623-0717 - Job Title: Bilingual Client Service Specialist (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: June 30, 2023 - Closing...

  • Bilingual Client Service Specialist

    1 week ago

    Toronto, Ontario, Canada Tangerine Full time

    Requisition ID: 185097Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 month ago

    Old Toronto, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 month ago

    Old Toronto, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 month ago

    Old Toronto, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 week ago

    Old Toronto, Ontario, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual (French/english) Client Services

    2 months ago

    Toronto, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a **Bilingual...

  • Bilingual (French/english) Client Services

    1 day ago

    Toronto, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a **Bilingual...