Manager, Merchant Services

4 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 205164

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

The Manager, Merchant Services - Sales Operations contributes to the profitability and revenue growth of the Global Business Markets (GBM) portfolio by supporting the sales team and optimizing the sales process to improve efficiency, productivity, and overall performance.

The Manager is responsible for activating merchant services sales processes across all business segments (Small Business, Commercial and Corporate) and will work closely with the segment stakeholders and partners on executing the sales processes for new product launches, refresh of existing capabilities and engagement model. As part of the role, the Manager will work on identifying and understanding pain points arising through the merchant sales cycle. Success in this role will be demonstrated by improved satisfaction of the sales teams and through the growth of new opportunities.

The Manager will work independently, receiving direction from the Senior Manager and will participate in an interdivisional product and sales groups, such as Global Brand and Marketing, Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.). The Manager must also be comfortable in managing a complex array of external vendors and partners.

Because of the complexities involved in this product line, prior relevant experience in product management, product engagement, or sales enablement would be a highly desirable asset.

**What You’ll Do**:
Contribute to the business development and financial success of Sales through the development of customized client-facing material. Work with Sales, the Proposal Writing team and partner on ad-hoc requests (e.g., process development and execution, executive support, etc.).

Collaborate with the Merchant Services Product and Sales Enablement teams on the merchant services sales journey to ensure success of new sales processes and product capabilities are understood and are utilized across key segments and within the distribution network.

Ensure adherence to the merchant sales governance framework in collaboration with the stakeholders and segment partners. Analyze and evaluate the sales process, identify bottlenecks or inefficiencies, and propose and implement solutions to streamline and improve overall sales operations.

Support the maintenance of sales process documentation, including sales playbooks, standard operating procedures, and best practices. Ensure the sales team is well-informed and adhering to established processes.

Support the fostering of an environment in which the internal stakeholders and external partners pursue effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations of operational risk, sales conduct, regulatory and compliance risk.

**What You'll Bring**:
Degree/post graduate degree, preferably in business, marketing, or a related field

Proven experience in sales operations, enablement, project/portfolio management or similar role

Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and sales teams

Strong presentation skills with the ability to articulate results, challenges, recommendations and solutions to various people at different levels across the organization

Attention to detail and ability to manage multiple priorities in a fast-paced environment

Knowledge of Global Business Markets services, products, and sales culture

Good understanding of the Small Business, Commercial and Corporate Bank’s objectives, strategies, and structure is also required

Familiarity with sales methodologies, processes, and best practices

3+ years’ experience with stakeholder and vendor management and relevan

  • Manager, Merchant Risk

    6 days ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Manager, Merchant Risk

    2 weeks ago

    Toronto, Ontario, Canada OTT Financial Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Merchant Services Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Role Overview:As a key contributor to the financial growth of Sales, you will play a pivotal role in developing tailored client-facing materials that drive business development.Key Responsibilities:Collaborate with Sales and the Proposal Writing team to address ad-hoc requests, including process development and executive support.Work closely with the...

  • Merchant Services Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Position Overview: As a key contributor to the success of our Merchant Services division, you will play a pivotal role in driving business growth and enhancing financial performance. Your primary responsibility will be to develop tailored client-facing materials that support our sales initiatives. Key Responsibilities: Collaborate with Sales and the...

  • Merchant Services Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 205164 At Scotiabank, we are committed to fostering a results-oriented and inclusive culture that values high performance. Global Transaction Banking Overview Global Transaction Banking (GTB) serves as the core payments and transaction facilitator for Scotiabank. We provide Small Business, Commercial, and Corporate clients with top-tier...

  • Merchant Services Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 205164 Become part of a purpose-driven and successful team that is dedicated to achieving results within an inclusive and high-performing culture. Global Transaction Banking Overview Global Transaction Banking (GTB) serves as the payments and transaction engine of Scotiabank. We provide Small Business, Commercial, and Corporate clients with...

  • Merchant Services Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 205164 Become part of a results-oriented team that values inclusivity and high performance. Global Transaction Banking Overview Global Transaction Banking (GTB) serves as the transaction and payment backbone of Scotiabank. We deliver exceptional treasury management solutions to Small Business, Commercial, and Corporate clients, ensuring a...

  • Merchant Services Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Position Overview:As a key contributor to the financial growth and business development of Sales, you will be responsible for creating tailored client-facing materials that resonate with our partners. Collaborating closely with Sales, the Proposal Writing team, and other stakeholders, you will handle various requests, including process enhancement and...

  • Merchant Underwriter

    3 months ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Merchant Underwriter

    3 months ago

    Toronto, Canada OTT Pay Inc. Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Financial Services Representative

    3 months ago

    Toronto, Canada Premium Merchant Funding Full time

    **Looking for a commission opportunity with uncapped potential?!** A commission-only compensation structure at Premium Merchant Funding may be the right fit for you! As one of the world’s most versatile private funders, Premium Merchant Funding finances and supplies small business products & services to thousands of clients throughout the US, Canada and...

  • Merchant Underwriter

    2 weeks ago

    Toronto, Canada OTT Financial Group Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Merchant Underwriter

    2 months ago

    Toronto, Ontario, Canada OTT Financial Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated digital...

  • Assistant Manager/ Budtender

    3 months ago

    Toronto, Canada Green Merchant Full time

    Looking to join a growing community of Cannabis enthusiasts, terp nerds and brand ambassadors?! At Green Merchant, we are looking for an Assistant Manager that also acts as a coach of Cannabis Educator and Brand Ambassador to help us on our mission to provide the best service in Toronto! We're a small locally owned business and each and every one of our...

  • Assistant Manager/ Budtender

    3 months ago

    Toronto, Canada Green Merchant Full time

    Looking to join a growing community of Cannabis enthusiasts, terp nerds and brand ambassadors?! At Green Merchant, we are looking for an Assistant Manager that also acts as a coach of Cannabis Educator and Brand Ambassador to help us on our mission to provide the best service in Toronto! We're a small locally owned business and each and every one of our...

  • Merchant Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Rokt Full time

    About the RoleWe are seeking a highly skilled Merchant Success Manager to join our team at Rokt. As a key member of our organization, you will play a crucial role in ensuring the success and satisfaction of our merchants.As a Merchant Success Manager, you will be responsible for providing personalized support, guidance, and strategy to our merchant partners,...

  • Merchant Success Manager

    5 days ago

    Toronto, Ontario, Canada Rokt Full time

    About the RoleWe are seeking a highly skilled Merchant Success Manager to join our team at Rokt. As a key member of our organization, you will play a crucial role in ensuring the success and satisfaction of our merchants.**Key Responsibilities:**Develop and implement efficient processes and playbooks to enhance the effectiveness of the Merchant Success...

  • Merchant Underwriter

    2 weeks ago

    Toronto, Ontario, Canada OTT Financial Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Merchant Underwriter

    5 days ago

    Toronto, Ontario, Canada OTT Financial Group Full time

    Salary: OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Merchant Underwriter

    2 months ago

    Old Toronto, Canada OTT Financial Group Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...