Bilingual Client Services Specialist

5 months ago

Toronto, Canada Global Payments Canada Full time

Looking to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve

**What’s in it for you?**
- Base salary (50,000$) + quarterly bonus (up to 10,000$ annually)
- Benefits after 30 days
- Coaching from top of class professionals and leaders
- Growth and development
- Innovative and established industry
- Fast paced and challenging environment

Ready to make the move? You’re one step closer to a new exciting career - **APPLY NOW**

**What you will do**:
**Revenue Generation**
- Identify all sales opportunities within assigned Small Business Portfolios
- Cross Sells/Up Sells of bank card services
- Terminal sales and upgrades
- Re-pricing of merchants to profitable level where applicable
- Promote and Sell additional services offered by Global Payments and Existing Partners

**Customer Retention / Account Maintenance**
- Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP
- Proactively call our top merchants to ensure a positive relationship is maintained
- Maintain a 60% save ratio
- Add Locations Setups
- Equipment setups
- Leading Integration Projects
- Account Changes
- New Merchant Location Setups
- Integrated POS Setups

**Customer Service**
- One stop Resolution
- Strong follow up for all setups and orders
- Minimize all escalation issues at first point of contact
- All issues must be documented in CSP with follow up resolutions

**What we’re looking for**:

- Post secondary education in Business, Administration, Sales or Marketing
- Minimum of 2-3 years in customer service related roles
- Sales experience
- Bilingual in English and French
- A natural talent for negotiation
- Strong outbound and inbound phone sales skills
- Exceptional written and verbal skills
- Strong interpersonal skills with an emphasis on sales/superior customer service skills
- Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
- Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
- Strong analytical skills required to work independently and escalate to management when necessary
- Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures

**Who are we?**

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

**How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment with a relaxed, casual dress code
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Tuition reimbursement program
- Volunteering opportunities
- Safe place for the LGBTQIA2+ community

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments Inc. is an equal opportunity employer.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Language**:

- French (required)
- English (required)

Work Location: In person

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