IT Technical Support
6 months ago
**Who We Are**
**Position Overview**
**Position Responsibilities**
**IT Tech Support Analyst**
- Collaborate with product and engineering to provide feedback on product behavior in the field to facilitate product improvement opportunities
- Raising tickets with engineering when software bugs are observed
- Support hardware team with QC of Fatigue Science technology
- Provide internal IT support to Fatigue Science team members
- Other ad-hoc duties as required (we’re a small team - there are lots of opportunities for someone to lend a hand and experience development outside of their specific roles)
- Work with senior members of the IT, Engineering, and Customer Success teams to improve and advance the Technical Support process at Fatigue Science
**QA Testing Analyst**
- Perform various types of testing web and mobile products
- Submit and verify tickets, in JIRA, about issues found during the testing
- Record test results in TestRail
**Position Requirements**
**Mandatory Requirements**
- Fluent in both Spanish and English
- Able to work in a hybrid environment, with a combination of remote and in-office responsibilities at our Vancouver office
- 1-2 years of experience in a customer-facing technical support role
- Able to provide occasional support outside of regular business hours
- Proficiency in working with Android, iOS, macOS and Windows
- Excellent interpersonal and communication skills with a customer focus (You’re as comfortable around people as you are with technology).
- Strong analytical and problem-solving skills with a willingness to dig deeper into technical issues
- Proactive, self-starter and detail-oriented mindset
- High degree of empathy, ability to connect with people from a variety of backgrounds and roles (In a given day, you may speak to a haul truck operator from a rural mine site, an executive stakeholder or an elite professional athlete).
- Team player with a desire to learn to build skills and expertise (We’re keen to help you grow and succeed)
**“Nice To Have” Requirements**
- Fluent in Portuguese
- Familiarity with Salesforce ServiceCloud, JIRA, and Confluence
- Knowledge of cloud computing platforms such as AWS, Azure, or GCP
- Knowledge of SQL and database management
- Previous experience working in a SaaS or technology-driven organization
- Any IT Support related certifications
- 1+ years of experience in QA Testing
**Education**
- Completion of an undergraduate degree in a technology-related discipline
Salary Range: CAD $50,000 - $55,000
Thanks for your interest in Fatigue Science
-
Senior Technical Support Specialist
3 days ago
Vancouver, British Columbia, Canada KNG Technical Inc. Full timeKNG Technical Inc. is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team in Vancouver, BC.About the Role:This is a full-time position that requires travel up to 40% of the time, including overnight stays. The ideal candidate will possess excellent analytical, problem-solving, and communication skills, with a strong...
-
Onsite Technical Support Tier I
1 day ago
Vancouver, Canada Campus Support Full time**About us** At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey! **Position**:Onsite Technical Support Tier I **Reporting to**: IT Onsite...
-
Onsite Technical Support Tier I
2 days ago
Vancouver, Canada Campus Support Full time $45,000About usAt Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey!Your Day to Day:Specifically, the Onsite Technical Support will be responsible...
-
Technical Support Tier 2
6 months ago
Vancouver, Canada Club Support Inc Full time**Job Type: full-time / remote** **Requirements**: Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge. **Experience** Preferred 4 to 5 years of hands-on IT support and problem-solving experience in a MS Network...
-
Senior Technical Service Specialist
3 days ago
Vancouver, British Columbia, Canada KNG Technical Inc. Full timeWe are seeking a highly skilled Senior Technical Service Specialist to join our team at KNG Technical Inc.As a Senior Technical Service Specialist, you will be responsible for delivering exceptional customer service by performing on-site installations, diagnostics, troubleshooting, and repairs of complex instruments and systems.ResponsibilitiesYou will...
-
Technical Service Specialist
3 weeks ago
Vancouver, British Columbia, Canada KNG Technical Inc. Full timeAt KNG Technical Inc., we are seeking a highly skilled and motivated Technical Service Specialist to join our team in Aesthetic Field Service Engineer role.About the RoleThis is an exciting opportunity for a detail-oriented professional with excellent communication skills to provide exceptional customer service, technical support, and training to our...
-
Junior Business Analyst
6 months ago
Vancouver, Canada Ignite Technical Resources. Full timeOn behalf of our client in downtown Vancouver, ** Ignite Technical Resources** is seeking a **Junior Business Analyst** with Application Support experience to join our client’s team on a full-time permanent basis. This is a hybrid work arrangement, based in Vancouver, 3 days a week on-site and 2 days a week from home. **The Role** **Sample...
-
Technical Support Specialist
6 months ago
Vancouver, Canada ABC Financial Services, Inc. Full timeCompany : Trainerize It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ **Job Description**: INTRODUCTION: We are seeking a talented individual to join our team as a Technical Support Specialist. In this role you will play a crucial role in providing...
-
Technical Support Associate
3 weeks ago
Vancouver, Canada PhoneBox Full time**About Us** We are working on building an advanced business support system (BSS/OSS) designed to simplify telecom operations by integrating customer management, billing, reporting, and support tools. Our goal is to deliver customizable solutions and exceptional service to our clients and partners. Join our team to be part of a dynamic and collaborative...
-
Technical Support
6 months ago
Vancouver, Canada G&A ROBOT Full timeResponsibilities: - Troubleshoot and resolve hardware and software issues. - Document customer interactions and resolutions in the ticketing system - Collaborate with other technical support team members to resolve complex issues - Provide excellent customer service by ensuring timely and accurate responses to customer inquiries - Assist with the...
-
Technical Support Specialist
6 months ago
Vancouver, Canada Scoop Solar Full time**RESPONSIBILITIES** - **Troubleshooting**: Diagnose and resolve technical issues related to software installation, operation, and performance. - **Documentation**: Maintain accurate records of customer interactions, issues, and resolutions using the company's ticketing system. - **Knowledge Base Management**: Develop and update internal and customer-facing...
-
Technical Support Specialist
1 month ago
Vancouver, Canada Apera AI Inc Full timeYour Role As a Technical Support Specialist, you will: - Diagnose and resolve software and hardware issues by following established procedures and identifying practical solutions. - Create and maintain support resources, including step-by-step guides, FAQs, and troubleshooting documentation, to enrich our knowledge base. - Identify and escalate complex...
-
Technical Support Specialist
2 weeks ago
Vancouver, Canada Apera AI Inc Full timeApera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera's software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an...
-
Technical Support Specialist
1 month ago
Vancouver, Canada CNSX Markets Inc. Full timeWe’re looking for a **Technical Support Specialist **to join the Technology team. The Canadian Securities Exchange is a rapidly growing exchange invested in working with entrepreneurs, innovators, and disruptors to access public capital markets in Canada. The Exchange's efficient operating model, advanced technology and competitive fee structure help its...
-
IT Technical Support
6 months ago
Vancouver, Canada TEK Group Full timeInstall, configure, and support an organizations local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. - Responsible for monitoring network to ensure network availability to all system users. Education/Experience. - Associate degree in computer related field required. - Bachelor degree in computer science...
-
IT Technical Support Specialist
4 weeks ago
Vancouver, Canada Canucks Full time**Position**: IT Technical Support Specialist **Department**: Information Technology **Reports to**: Manager, IT Help Desk ***: **ESSENTIAL DUTIES AND RESPONSIBILITIES**: (Other duties may be assigned as required) Providing second level support on computer hardware and software issues on both Microsoft and Apple platforms Technical specialist in Microsoft...
-
Technical Support Specialist
2 months ago
Vancouver, Canada CNSX Markets Inc. Full timeWe’re looking for a **Technical Support Specialist **to join the Technology team. The Canadian Securities Exchange is a rapidly growing exchange invested in working with entrepreneurs, innovators, and disruptors to access public capital markets in Canada. The Exchange's efficient operating model, advanced technology and competitive fee structure help its...
-
Technical Support Specialist
1 month ago
Vancouver, Canada Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...
-
Manager, Technical Support
6 months ago
Vancouver, Canada Sophos Full time**About Us** **Role Summary** - As the Manager of Technical Support, you will oversee technical support operations, manage a team of front-line technical engineers, handle escalations, and other customer-facing roles. Your responsibilities include selecting, developing, and evaluating talent to ensure the smooth functioning of the support department, all...
-
Technical Support Specialist
1 week ago
Vancouver, Canada OnX Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at OnX. As a key member of our IT department, you will provide top-notch technical support and service delivery to our clients.Key ResponsibilitiesEnd-User Support: Provide timely and effective support to end-users via various communication channels, including phone,...