IT Technical Support

5 months ago

Vancouver, Canada TEK Group Full time

Install, configure, and support an organizations local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system.
- Responsible for monitoring network to ensure network availability to all system users. Education/Experience.
- Associate degree in computer related field required.
- Bachelor degree in computer science preferred.
- 2 to 4 years experience required.

**Skills and Competencies**:

- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to identify, interpret and evaluate system and network requirements.
- Knowledge of computer hardware and software as it related to LAN/WAN.

**Major Job Duties and Responsibilities**:

- Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Perform other duties as assigned.
- You will work in a corporate environment located onsite with one of our largest and most well-known customers.

**Your duties will include but will not be limited to**:

- Installing and configuring OS on client laptops.
- Migrating client data to new laptop.
- Advanced break/fix support of software/hardware issues for clients.
- Managing and updating tickets via the client's ticketing database.
- Processing assets returned from clients leaving the company
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
- You will be required to update the client ticketing system and database.
- You may be tasked to assist with asset inventory audits.
- You will be required to wear a plain black collared shirt daily to identify yourself as a support technician.

**Requirements**:

- 3+ years technical experience desired.
- Must be able to lift up to 35 lbs. solo.
- May be required to walk/sit/stand/crawl/kneel for extended periods.
- Must have excellent customer service skills and excellent written/verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
- Technical certifications a plus.
- Scope of Services Resources will be involved in the following activities as part of the scope of client computing under the direction of First Party.
- Providing onsite support to walk up customers.
- This includes break/fix, account issues, etc.
- Open tickets with Dell for hardware repairs and be the point of contact with Dell for the customer.

**Job Types**: Full-time, Permanent

Pay: $17.24-$37.79 per hour

Expected hours: 29.00 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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