IT Technical Support

6 months ago

Vancouver, Canada TEK Group Full time

Install, configure, and support an organizations local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system.
- Responsible for monitoring network to ensure network availability to all system users. Education/Experience.
- Associate degree in computer related field required.
- Bachelor degree in computer science preferred.
- 2 to 4 years experience required.

**Skills and Competencies**:

- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to identify, interpret and evaluate system and network requirements.
- Knowledge of computer hardware and software as it related to LAN/WAN.

**Major Job Duties and Responsibilities**:

- Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Perform other duties as assigned.
- You will work in a corporate environment located onsite with one of our largest and most well-known customers.

**Your duties will include but will not be limited to**:

- Installing and configuring OS on client laptops.
- Migrating client data to new laptop.
- Advanced break/fix support of software/hardware issues for clients.
- Managing and updating tickets via the client's ticketing database.
- Processing assets returned from clients leaving the company
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
- You will be required to update the client ticketing system and database.
- You may be tasked to assist with asset inventory audits.
- You will be required to wear a plain black collared shirt daily to identify yourself as a support technician.

**Requirements**:

- 3+ years technical experience desired.
- Must be able to lift up to 35 lbs. solo.
- May be required to walk/sit/stand/crawl/kneel for extended periods.
- Must have excellent customer service skills and excellent written/verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
- Technical certifications a plus.
- Scope of Services Resources will be involved in the following activities as part of the scope of client computing under the direction of First Party.
- Providing onsite support to walk up customers.
- This includes break/fix, account issues, etc.
- Open tickets with Dell for hardware repairs and be the point of contact with Dell for the customer.

**Job Types**: Full-time, Permanent

Pay: $17.24-$37.79 per hour

Expected hours: 29.00 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

  • Senior Technical Support Specialist

    8 hours ago

    Vancouver, British Columbia, Canada KNG Technical Inc. Full time

    KNG Technical Inc. is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team in Vancouver, BC.About the Role:This is a full-time position that requires travel up to 40% of the time, including overnight stays. The ideal candidate will possess excellent analytical, problem-solving, and communication skills, with a strong...

  • Technical Support Tier 2

    6 months ago

    Vancouver, Canada Club Support Inc Full time

    **Job Type: full-time / remote** **Requirements**: Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge. **Experience** Preferred 4 to 5 years of hands-on IT support and problem-solving experience in a MS Network...

  • Senior Technical Service Specialist

    9 hours ago

    Vancouver, British Columbia, Canada KNG Technical Inc. Full time

    We are seeking a highly skilled Senior Technical Service Specialist to join our team at KNG Technical Inc.As a Senior Technical Service Specialist, you will be responsible for delivering exceptional customer service by performing on-site installations, diagnostics, troubleshooting, and repairs of complex instruments and systems.ResponsibilitiesYou will...

  • Technical Service Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada KNG Technical Inc. Full time

    At KNG Technical Inc., we are seeking a highly skilled and motivated Technical Service Specialist to join our team in Aesthetic Field Service Engineer role.About the RoleThis is an exciting opportunity for a detail-oriented professional with excellent communication skills to provide exceptional customer service, technical support, and training to our...

  • Junior Business Analyst

    6 months ago

    Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client in downtown Vancouver, ** Ignite Technical Resources** is seeking a **Junior Business Analyst** with Application Support experience to join our client’s team on a full-time permanent basis. This is a hybrid work arrangement, based in Vancouver, 3 days a week on-site and 2 days a week from home. **The Role** **Sample...

  • Technical Support Specialist

    6 months ago

    Vancouver, Canada ABC Financial Services, Inc. Full time

    Company : Trainerize It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ **Job Description**: INTRODUCTION: We are seeking a talented individual to join our team as a Technical Support Specialist. In this role you will play a crucial role in providing...

  • Technical Support Associate

    3 weeks ago

    Vancouver, Canada PhoneBox Full time

    **About Us** We are working on building an advanced business support system (BSS/OSS) designed to simplify telecom operations by integrating customer management, billing, reporting, and support tools. Our goal is to deliver customizable solutions and exceptional service to our clients and partners. Join our team to be part of a dynamic and collaborative...

  • Technical Support

    6 months ago

    Vancouver, Canada G&A ROBOT Full time

    Responsibilities: - Troubleshoot and resolve hardware and software issues. - Document customer interactions and resolutions in the ticketing system - Collaborate with other technical support team members to resolve complex issues - Provide excellent customer service by ensuring timely and accurate responses to customer inquiries - Assist with the...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada APPLY STARS CONSULTING INC. Full time

    We are seeking a Technical Support Specialist to join our team at APPLY STARS CONSULTING INC. This role requires strong technical knowledge and excellent communication skills to provide top-notch support to our clients.About the JobThe Technical Support Specialist will be responsible for resolving technical issues, providing training and advice to users, and...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada ChartWorld Americas Maritime Services Ltd. Full time

    About ChartWorld Americas Maritime Services Ltd.We are a leading provider of maritime services, and we are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide exceptional technical support to our clients, ensuring seamless communication and resolving technical issues efficiently.

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job OverviewPixelpop Media Services LTD is seeking a highly skilled and detail-oriented Desktop Analyst to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues related to computer hardware and software.Job DescriptionThe successful candidate will have a...

  • Technical Support Specialist

    6 months ago

    Vancouver, Canada Scoop Solar Full time

    **RESPONSIBILITIES** - **Troubleshooting**: Diagnose and resolve technical issues related to software installation, operation, and performance. - **Documentation**: Maintain accurate records of customer interactions, issues, and resolutions using the company's ticketing system. - **Knowledge Base Management**: Develop and update internal and customer-facing...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada ChartWorld Americas Maritime Services Ltd. Full time

    We are seeking a skilled Technical Support Specialist to join our team at ChartWorld Americas Maritime Services Ltd. This is a full-time position with a competitive salary of $60,000 - $80,000 per year.About the JobThis role is responsible for providing technical support to customers and resolving issues related to computer systems and networks. The ideal...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Apera AI Inc Full time

    Your Role As a Technical Support Specialist, you will: - Diagnose and resolve software and hardware issues by following established procedures and identifying practical solutions. - Create and maintain support resources, including step-by-step guides, FAQs, and troubleshooting documentation, to enrich our knowledge base. - Identify and escalate complex...

  • Technical Support Specialist

    1 week ago

    Vancouver, Canada Apera AI Inc Full time

    Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera's software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled and experienced Technical Support Specialist to join our team at Pixel Pop Media Services LTD. This is a permanent full-time position, requiring a strong background in technical support and customer service.Job Summary:The successful candidate will be responsible for providing...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Travlink Employment Consulting and Travel Ltd. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Travlink Employment Consulting and Travel Ltd. The ideal candidate will have excellent communication skills, strong analytical abilities, and a passion for resolving technical issues.Key Responsibilities:Provide technical assistance to users experiencing difficulties...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    About the RolePixel Pop Media Services LTD is seeking a highly skilled Technical Support Specialist to join our team. This is a permanent position with an estimated salary of $65,000 per year.Job DescriptionWe are looking for an experienced technical support specialist to provide exceptional customer service and technical support to our clients. The...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada STUDY2020 CONSULTING INC Full time

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team at STUDY2020 CONSULTING INC. This is a full-time position with a competitive salary of $60,000 - $80,000 per year.About the Role:In this role, you will be responsible for providing technical support to users across various systems and networks. Your duties will...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Travlink Employment Consulting and Travel Ltd. Full time

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Travlink Employment Consulting and Travel Ltd.Job DescriptionThe successful candidate will be responsible for providing technical support to our clients, troubleshooting issues with computer systems and networks, and providing solutions to identified...