Technical Support Specialist

7 days ago


Vancouver, Canada OnX Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at OnX. As a key member of our IT department, you will provide top-notch technical support and service delivery to our clients.

Key Responsibilities
  • End-User Support: Provide timely and effective support to end-users via various communication channels, including phone, email, MS Teams, or in-person interactions.
  • Troubleshooting and Resolution: Diagnose and resolve general hardware and software issues on desktops, laptops, monitors, printers, scanners, and other computer peripherals and multi-function devices.
  • Collaboration and Level 2 Support: Collaborate with the National Service Desk and provide Level 2 support to the Help Desk and end-users as needed.
  • Software Deployment and Updates: Review and test deployment updates using System Center Configuration Manager (SCCM), ensuring timely deployment of software updates, Microsoft security patches, and application packages.
  • Cloud-Based Collaboration Tools: Support administration of Office 365 and other cloud-based collaboration tools.
  • Mobile Device Management: Manage and proactively identify support needs for mobile device management technologies (MS Intune).
  • Vendor Partnerships: Work with hardware and software vendors to resolve issues.
  • Data Protection: Secure data protection on firm-managed devices with hard drive encryption (Microsoft Bit Locker).
  • Documentation and Reporting: Produce and maintain quality technical documentation and reports.
Required Skills and Qualifications
  • Education: University degree or College Diploma in a computer-related field.
  • Experience: 3-6 years in an IT-related position.
  • Technical Skills: Experience with Windows 10 and 11, Mobile Device Management platforms like Microsoft Intune (Windows and iOS device configurations) and SCCM (Application deployment and testing), Active Directory, Microsoft Entra ID, Networking, Security, and Windows Server.
  • Soft Skills: Excellent problem-solving, communication, and time management skills.
Estimated Salary: $65,000 - $85,000 per year

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