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Technical Support Specialist
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Technical Support
1 month ago
Responsibilities:
- Troubleshoot and resolve hardware and software issues.
- Document customer interactions and resolutions in the ticketing system
- Collaborate with other technical support team members to resolve complex issues
- Provide excellent customer service by ensuring timely and accurate responses to customer inquiries
- Assist with the installation, configuration, and maintenance of machine hardware and software
- Conduct tests and evaluations of new software and hardware products
**Job Types**: Full-time, Permanent, Casual
**Salary**: $20.00-$30.35 per hour
Expected hours: 35 - 45 per week
**Benefits**:
- Casual dress
- Company events
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Tech Support: 1 year (preferred)
Work Location: On the road