Bilingual Customer Lifecycle Project Manager

3 months ago

Thornhill, Canada GraingerCanada Full time

**Work Location Type**:Remote**

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

**Position Details**:
Reporting to the Sr. Manager, Contract Lifecycle Management, this position demands a strategic approach to managing sales opportunities and compliance throughout the lifecycle of a contract. The role is focused on providing guidance to sellers to structure profitable deals and monitoring customer performance against program commitments. The Customer Lifecycle Project Manager (CLPM) is responsible for engaging and streamlining resources to support opportunity assessment, deal development, and compliance monitoring activities. These activities are focused around project management methodologies.

**You Will**:

- Lead the contract deal formation process by engaging with the sellers at the start of an opportunity for the organization. As a key component of the sales process, the Customer Life-cycle Project Manager is responsible for the structuring and compliance monitoring of customer opportunities. This includes:

- Lead Opportunity Assessment based on experience of services, solutions, resources and respective costs.
- Facilitate Detailed Deal Analysis to determine operational and financial viability of solutions developed through the Opportunity Assessment Phase
- Engage appropriate functional resources and coordinate all proposal development, market basket pricing and contractual documentation required to support sales efforts.
- Project manage each deal to ensure customer deadlines are met.
- Conduct win/loss review of each opportunity for process improvements
- Maintain records of opportunities, success factors, loss factors, and historical barriers.
- Provide insight and guidance in determining the financial and operational viability of an opportunity based on a deep understanding of enterprise business services, capabilities, processes and industry specific knowledge and experience.
- Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit. Assess actual customer activity and suggest deal revisions to bring acceptable returns.
- Train new sellers on the contract deal formation processes and compliance assessment, methodologies, procedures and the measurements available to evaluate their performance.
- Provide status reports that document management information and important leanings for aligned leadership teams.
- Conduct knowledge transfer with the Customer Enablement Team after notification of winning bid.
- Serve as a trusted advisor to sales team by providing alternative solutions to barriers that allow the seller to manage customer expectations.
- Partner with multiple centers of excellence (Finance, Legal, Pricing, Sales)

**You Have**:

- College degree (B.A./B.S.), or 4 years of equivalent business experience
- Field(s) of Study: Sales, Marketing, Communications, Finance, Operations Management
- Must be fluently bilingual in both English and French, written and spoken.
- Must have and demonstrate the following competencies:

- Prior success in making quick accurate decisions with limited information
- Facilitation skills
- Prior success in negotiation
- Knowledge of industry, product categories, legal terms and conditions
- The ability to travel to interface with internal customer team
- Proficiency in Excel is required.
- Strong working knowledge of PowerBI, Smartsheets is a plus

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**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more

**DEI Statement

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