Service Manager

2 months ago

Edmonton, Canada Smith Cameron Process Solutions Full time

**Who You Are**:
You are a one-of-a-kind Service Manager with experience in overseeing planning, procurement, and inventory management activities to ensure that company’s shop targets and objectives are met. You are a customer service driven professional who will ensure that we are providing our end user customers with exceptional service by buying the best quality equipment and/or services at the most competitive prices and minimizing lead times by managing our inventory.

Your mission at SCG is to lead a professional, high energy team, pursue the highest in quality standards of work output, and to provide an industry leading service based product and experience to our customers.

You can negotiate skillfully in tough situations with both internal and external groups and can settle differences with minimum noise. You are skillful at marshalling resources (people, funding, material, support) to get things done; and can orchestrate multiple activities at once to accomplish a goal.

**About the Role**:
Owner/Administrator of all services related:

- Workflows and systems
- Processes
- Resources and reference materials
- Standards of quality
- Operating procedures
- Training resources & curriculum
- Recruitment
- Cross training, back-up, and coverage
- People development plans
- Safety

Accountable/Responsible for delivering targets for the following KPI’s:

- Utilization
- Manpower
- Machine Resource
- Efficiency
- Manpower
- Machine Resource
- OTD/Scheduling
- Work order performance to plan
- Cost of quality
- Divisional profitability/contribution

Responsible for participation in:

- Safety related planning, meetings
- Monthly forecasting
- Facility asset management and maintenance
- Tool calibration and certification maintenance
- Supply partner management
- Budgeting process
- Strategic planning
- Performance reviews
- Goal setting
- Compensation management
- General facility care, management, and maintenance.
- Quality management systems execution and administration

**Required Experience**:

- Post-Secondary degree in a technical or business-related field, or a combination of education and experience.
- 5 years in a technical industry related role.
- 5 years’ experience in managing a team.
- Experience in engineering/heavy equipment/ industries is an asset.
- University degree is considered an asset but industry experience is preferred

**Competencies**:
**Action Oriented**

Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

**Business Acumen**

Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

**Customer Focus**

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

**Directing Others**

Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

**Interpersonal Savvy**

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

**Motivating Others**

Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

**Problem Solving**

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Schedule:

- Monday to Friday

**Experience**:

- technical industry related role: 5 years (preferred)

Work Location: In person

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