Manager, Client Success

3 months ago

Halifax, Canada LifeRaft Full time

**Manager, Client Success**

This individual will play a critical role in helping to continue our unprecedented growth, working with our Client Success Team to build and deliver effective and industry-relevant product training, conduct follow-up meetings with clients, manage the support process for technical questions related to our software, and performance coaching and feedback sessions with the Client Success Management (CSM) team.

Client communications are mainly performed via video conference, but qualified individuals may also be expected to work with clients on-location in target markets and attend various industry meetings.

**What You'll Do as a Manager, Client Success**

**Key Responsibilities Include**:
As the leader of a growing Client Success Team, you will work closely with the VP, Client Experience and other department managers to optimize client engagement through the pre and post-sales process. You will do this by:

- Building a strong team culture by managing a team of Client Success Managers
- Overseeing the activities and performance of the Client Success Team.
- Identify ideal customer profiles and mapping customer journeys to identify gaps in the customer experience across all touchpoints from sales through on-going support.
- Coordinating product trials and onboarding processes and activities between your team, internal stakeholders and our clients.
- Organizing and running training sessions and workshops with your team and other internal teams. This will also include participating in user groups, forums and webinars.
- Communicating with the product team for feature opportunities or enhancements.
- Overseeing the management of our client support portal.
- Creating a disciplined and structured approach to help potential customers identify and achieve their objectives.
- Implementing or improving internal control processes.
- Evaluating and proposing new technologies and methodologies as needed to ensure we are aligned with industry trends and best practices
- Developing the Customer Success Team through motivation, counselling, and product knowledge education sessions.
- Promoting the organization and product.

**Requirements**:
**What you need to get the job**:

- Experience in a SaaS based Client Success function.
- Proven record of providing outstanding client interactions.
- Management experience within a team environment.
- Strong knowledge of business processes such as contract management, price structures, marketing, etc.
- Demonstrated ability of effective account and customer management (understanding their needs, addressing their challenges, connecting the dots)
- Experience working with Corporate Security, Threat Analysts, or Open-Source Intelligence would be of additional value.

**What will get you bonus points**:

- Strong technical aptitude -quickly understand new software and technologies
- You understand a wide variety of industries, regions, and topics
- Ability to identify, nurture, and develop talent within a team
- A great sense of humour never hurts
- Love of dogs (we have many in office)
- Board games you don't mind occasionally sharing with the team

**Does this Sound Like You?**
- You have a **passion** for people and helping clients succeed
- You are **tenacious** with a **growth-mindset**:

- You are a **self-starter** with a strong drive to **succeed**:

- You are **outgoing **with a **collaborative mindset**, and love working in a **team**.
- You have stellar **time-management **skills and are an excellent** communicator**:

- You are **resourceful, innovative**, and **proactive**:

- You are **persistent **and **authentic**, and able to keep a **positive attitude**:

- You thrive in a **dynamic, multitasking environment** and can **adapt** priorities as needed

**Benefits**

**Why LifeRaft?**

We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open source data. LifeRaft provides a threat intelligence and investigations platform, Navigator, to corporate security teams around the world, including some of the biggest brands you've probably referenced today Navigator is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection. Our technology is helping keep these companies, their people, and their operations safe - making a real impact in the world we all live in.
The diversity of our team is integral to our success. We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture. We offer our team:

- Attractive & competitive compensation plan & benefits
- Investment in personal and professional growth
- Remote work/office space (with dogs) with flexible hours
- Flexible time off - Take a minimum of 15 days/year with no cap beyond
- Health Benefits & $1000 Yearly Lifestyle Subsidy

  • Manager, Client Success

    3 months ago

    Halifax, Canada LifeRaft Full time

    **Manager, Client Success** This individual will play a critical role in helping to continue our unprecedented growth, working with our Client Success Team to build and deliver effective and industry-relevant product training, conduct follow-up meetings with clients, manage the support process for technical questions related to our software, and performance...

  • Client Success Manager

    3 months ago

    Halifax, Canada LifeRaft Full time

    As a Client Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Client Success Manager

    2 days ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job Title: Client Success Manager - Halifax, Nova Scotia Empire Company Limited, a leading Canadian retailer, seeks a seasoned Client Success Manager to join their Retail Media Network team. As a Client Success Manager, you will be responsible for managing and nurturing relationships with advertisers, analyzing campaign performance, and ensuring timely...

  • Client Success Manager

    3 months ago

    Halifax, Canada LifeRaft Full time

    **What you do as a Client Success Manager**: - Drive high usage of our Navigator platform by creating and executing action-oriented customer introduction, training, and adoption plans. - Help customers define clear business outcomes and then build a "success plan" with appropriately identified objectives, stakeholders, milestones, risks, and metrics needed...

  • Client Success Manager

    1 day ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Client Success ManagerMeridia Recruitment Solutions is partnering with Empire Media+ to find a talented Client Success Manager to join their growing organization.This role is a fantastic opportunity for a sales professional with a passion for data-driven insights and a knack for building strong relationships with clients.Key Responsibilities:Manage ongoing...

  • Client Success Manager

    2 days ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Client Success ManagerMeridia Recruitment Solutions is partnering with Empire Media+ to find a talented Client Success Manager to join their growing organization.This role is a fantastic opportunity for a sales professional with a passion for data-driven insights and a knack for building strong relationships with clients.Key Responsibilities:Manage ongoing...

  • Client Success Manager

    4 weeks ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job Title: Client Success ManagerLocation: Halifax, Nova ScotiaTP-18390Incorporated in 1963 and publicly traded since 1982, Empire Company Limited proudly employs 128,000 people and franchise affiliates who are dedicated to delivering exceptional shopping experiences and high-quality food. With a network of over 1,600 stores across all 10 provinces,...

  • Client Success Manager

    1 week ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job Title: Client Success ManagerLocation: Halifax, Nova ScotiaTP-18390Incorporated in 1963 and publicly traded since 1982, Empire Company Limited proudly employs 128,000 people and franchise affiliates who are dedicated to delivering exceptional shopping experiences and high-quality food. With a network of over 1,600 stores across all 10 provinces,...

  • Head of Client Success

    4 weeks ago

    Halifax, Canada LifeRaft Full time

    LifeRaft Head of Client SuccessThis pivotal role is designed for a leader in the realm of customer success, focusing on enhancing the overall client journey and satisfaction. At LifeRaft, we are committed to empowering businesses with innovative solutions, and we are seeking a strategic and seasoned Head of Client Success to elevate our client experience and...

  • Head of Client Success

    4 weeks ago

    Halifax, Nova Scotia, Canada LifeRaft Full time

    LifeRaft Head of Client SuccessLifeRaft is on a mission to provide transformative solutions for businesses and individuals. We are in search of a strategic and seasoned Head of Client Success to spearhead our client engagement initiatives. In this pivotal role, you will enhance and streamline the client experience, with a keen focus on satisfaction,...

  • Client Success Director

    4 weeks ago

    Halifax, Nova Scotia, Canada MARKETview Education Partners Full time

    Overview: The Director of Client Success plays a pivotal role in ensuring that our clients achieve their desired outcomes while utilizing our services. This position is integral to fostering strong partnerships and driving satisfaction among our client base.Key ResponsibilitiesAct as a champion for clients, guaranteeing they receive exceptional service at...

  • Client Success Director

    4 weeks ago

    Halifax, Nova Scotia, Canada MARKETview Education Partners Full time

    Overview: The Director of Client Success plays a pivotal role in ensuring that our clients experience exceptional service and achieve their objectives through our offerings. This position is integral to the organization, aligning client needs with our strategic goals.Key ResponsibilitiesAct as a champion for clients, guaranteeing they receive unparalleled...

  • Client Success Director

    4 weeks ago

    Halifax, Nova Scotia, Canada MARKETview Education Partners Full time

    Overview: The Director of Client Success plays a pivotal role in ensuring that our clients achieve their objectives through our services. This position is integral to the organization, driving client satisfaction and fostering long-term partnerships.Key ResponsibilitiesAct as a champion for each client, guaranteeing they receive exemplary service and...

  • Head of Client Success Strategy

    4 weeks ago

    Halifax, Nova Scotia, Canada LifeRaft Full time

    LifeRaft Head of Client Success StrategyAt LifeRaft, we are committed to providing transformative solutions for businesses and individuals. We are in search of a seasoned and strategic Head of Client Success Strategy. In this pivotal role, you will enhance and refine the client experience, with a strong emphasis on satisfaction, retention, and advocacy. You...

  • Client Success Manager

    1 week ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    About the RoleWe are seeking a highly skilled Client Success Manager to join our Retail Media Network team at Meridia Recruitment Solutions. As a Client Success Manager, you will be responsible for managing and nurturing ongoing relationships with advertisers, including brand marketing teams.Key ResponsibilitiesManage ongoing relationships with advertisers,...

  • Client Success Manager

    1 week ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    About the RoleWe are seeking a highly skilled Client Success Manager to join our Retail Media Network team at Meridia Recruitment Solutions. As a Client Success Manager, you will be responsible for managing and nurturing ongoing relationships with advertisers, including brand marketing teams.Key ResponsibilitiesManage ongoing relationships with advertisers,...

  • Client Success Manager

    1 week ago

    Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    About the RoleWe are seeking a highly skilled Client Success Manager to join our Retail Media Network team at Meridia Recruitment Solutions. As a Client Success Manager, you will be responsible for managing and nurturing ongoing relationships with advertisers, including brand marketing teams.Key ResponsibilitiesManage ongoing relationships with advertisers,...

  • Client Success Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada A-SAFE Full time

    About A-SAFEA-SAFE has been at the forefront of innovation since its inception, recognized as the creator and producer of the world's first industrial-grade polymer barrier safety system.Continuing to lead in groundbreaking workplace safety technology, A-SAFE serves a diverse range of sectors including warehouses, manufacturing plants, airports, parking...

  • Director of Client Success

    4 weeks ago

    Halifax Regional Municipality, Canada MARKETview Education Partners Full time

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.ResponsibilitiesServe as an advocate for each client, ensuring they receive the highest standards of service.Build trust and strengthen relationships by establishing a deep understanding of each client’s goals and keeping those...

  • Director of Client Success

    4 weeks ago

    Halifax Regional Municipality, Canada MARKETview Education Partners Full time

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.ResponsibilitiesServe as an advocate for each client, ensuring they receive the highest standards of service.Build trust and strengthen relationships by establishing a deep understanding of each client’s goals and keeping those...