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Client Success Manager
2 months ago
Job Title: Client Success Manager - Halifax, Nova Scotia
Empire Company Limited, a leading Canadian retailer, seeks a seasoned Client Success Manager to join their Retail Media Network team.
As a Client Success Manager, you will be responsible for managing and nurturing relationships with advertisers, analyzing campaign performance, and ensuring timely reporting of results.
Key Responsibilities:
- Manage ongoing relationships with advertisers, including brand marketing teams.
- Review advertiser performance, including overall performance with Empire and across media campaigns, to inform campaign objectives.
- Ensure timely measurement and reporting of campaign performance delivered to advertisers.
- Coordinate closely with cross-functional teams (e.g., Data & Tech, Merchants & Sourcing).
- Proactively prospect new opportunities for existing advertisers not buying media or upselling existing advertisers.
- Effectively communicate value propositions to inspire advertisers to commit to annual purchases and pursue new product offerings.
- Understand advertiser objectives and assist with addressing pain points.
- Develop pitches tailored to advertiser needs, including pricing structure, audience segments, and creative suggestions.
- Support in the design of initial media plans.
- Stay informed on new product developments and updates.
Your Qualifications:
- 8+ years of professional experience in the retail, grocery, or consumer packaged goods (CPG) industry; with a minimum of 3 years experience in insights-based/data-driven sales.
- Hands-on experience within the media and advertising space and familiarity with advertising channels and platforms crucial for driving targeted campaigns.
- Ability to leverage insights and analytics to craft compelling sales strategies that resonate with clients and drive results.
- Outstanding verbal and written communication skills.
- Ability to cultivate and maintain strong relationships across all levels of seniority, from team members to top executives.
Empire Company Limited offers a comprehensive Total Rewards package, including a competitive benefits package, robust retirement and savings plan, and opportunities for professional growth and development.
The company is committed to creating a vibrant office culture, with a hybrid work model that balances work and life effectively.
Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates.
