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Director of Client Success

3 months ago

Halifax Regional Municipality, Canada MARKETview Education Partners Full time

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities
  1. Serve as an advocate for each client, ensuring they receive the highest standards of service.
  2. Build trust and strengthen relationships by establishing a deep understanding of each client’s goals and keeping those goals at the forefront of the partnership.
  3. Maintain regular contact with clients, serving as the day-to-day point of contact and relationship manager.
  4. Provide campus leadership with objective data and actionable insights that will lead to better decision making.
  5. Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure the needs of our partners are being met.
  6. Provide basic, ongoing client training on programs, services and products.
  7. Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities.
  8. Contribute to the client service roadmap, helping to guide product enhancements and development.
  9. Utilize internal systems, processes and tracking for optimal client engagement.
  10. Organize, execute and manage client meeting schedules.
Qualifications
  1. Bachelor’s degree.
  2. Minimum of 5-10 years experience serving institutions of higher education, specifically in enrollment management, admissions, academic affairs, student affairs and/or advancement.
  3. A passion for serving clients and helping them achieve success.
  4. Highly organized and keen attention to detail.
  5. Critical thinking and problem-solving skills.
  6. Exceptional time management skills.
  7. Desire to be curious and willingness to learn by asking thoughtful questions.
  8. Positive and motivated attitude.
  9. Desire to help build the client service culture, grow career and expand client leadership skills.
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