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Client Success Director

3 months ago

Halifax, Nova Scotia, Canada MARKETview Education Partners Full time

Overview: The Director of Client Success plays a pivotal role in ensuring that our clients achieve their desired outcomes while utilizing our services. This position is integral to fostering strong partnerships and driving satisfaction among our client base.

Key Responsibilities
  1. Act as a champion for clients, guaranteeing they receive exceptional service at all times.
  2. Develop trust and enhance relationships by thoroughly understanding each client's objectives and prioritizing those goals throughout the partnership.
  3. Maintain consistent communication with clients, serving as their primary contact and relationship steward.
  4. Provide leadership with insightful data and actionable recommendations to facilitate informed decision-making.
  5. Collaborate across departments, including Data and Analytics, Marketing, and Business Development, to ensure client needs are effectively addressed.
  6. Deliver ongoing training to clients regarding our programs, services, and products.
  7. Promote the utilization of the MARKETview platform and encourage client involvement in various events and engagement opportunities.
  8. Contribute to the development of the client service strategy, influencing product improvements and enhancements.
  9. Leverage internal systems and processes to maximize client engagement.
  10. Coordinate and manage client meeting schedules efficiently.
Qualifications
  1. A Bachelor's degree is required.
  2. 5-10 years of experience in serving higher education institutions, particularly in areas such as enrollment management, admissions, academic affairs, student affairs, or advancement.
  3. A strong commitment to client service and a desire to facilitate their success.
  4. Exceptional organizational skills and attention to detail.
  5. Strong analytical and problem-solving abilities.
  6. Excellent time management capabilities.
  7. A curious mindset with a willingness to learn through thoughtful inquiry.
  8. A positive, motivated demeanor.
  9. A commitment to fostering a client service culture and enhancing leadership skills within the client management sphere.