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Call Center Representative
1 week ago
We are seeking a dedicated Call Center Representative to join our team. The Call Center Representative will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle a high volume of calls efficiently.
**Duties**:
- Handle inbound and outbound customer calls in a professional manner
- Provide information about products or services, take orders, and process returns
- Utilise scripts to provide accurate information to customers
- Identify and escalate priority issues
- Up sell products or services to increase revenue
- Maintain customer records by updating account information regularly
**Requirements**:
- Proven experience in customer service or a related field
- Excellent phone etiquette and communication skills
- Ability to analyse and solve problems effectively
- Sales experience and the ability to upsell products or services is advantageous
- Strong interpersonal skills to effectively communicate with customers
Join our team as a Call Center Representative and be part of a dynamic work environment where your customer service skills will shine
Pay: From $40,867.00 per year
**Benefits**:
- Company events
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M5V 1Z4: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 2024-06-11
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