Call Center Representative

1 week ago

Toronto, Canada ACS Full time

ACS is a global leader in the design, manufacturer, and distribution of ignition interlocks, breath alcohol testers and drug testing products. We are looking to add team members who are ambitious, creative, committed and passionate about their work and their careers.

**Position**

We are currently looking for a _**Call Centre Representative **_for our Toronto, ON location. This position will be engaging with the external clients in a professional manner.
- **Responsibilities**:_

Performs administrative tasks to support the program.
Answering telephone inquiries and promoting the alcohol interlock program’s products and services.
Schedule and receive payment against client programs for installation, monitor, reset, early service, removal and other necessary appointments.
Research, audit and resolve assigned service center inventories and software compliance, usage.
Trouble shoot problems and direct them to the appropriate department.
May be required to rotate duties at the Service Center.
Familiarize with standard concepts, practices, and procedures.
Locate and retrieve client records as requested.
Research and resolve complaints to ensure customer retention and satisfaction.
Other duties as assigned.
- **Qualifications/ Education**:_

1-3 years experience in a call center environment preferably.
Strong Inter-Personal Skills to manage both customer and employees.
Must be capable of obtaining and maintaining a clean Criminal Records Search.
A wide degree of creativity and latitude is expected.
- **On-Site Training Requirements**:_

Health & Safety, Quality, Environmental, WHMIS
Familiarize with all government contractual requirements, policies and procedures, software used for client programs, Service Center Delivery Standards, documented work Instructions.

**Why Should You Apply?**
- **We embrace diversity**:_ As an international company, our workforce reflects the diversity of the international community.
- **Respect**:_ We believe in ethical standards, core values, and maintaining positive, respectful relationships.
- **Learn**:_ We encourage continuous learning, development and career growth.

**Salary**: Up to $19.00 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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