Manager, Regional Relationships

3 weeks ago

London, Canada University Hospital Full time

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support he wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

The ITS Regional Relationships team falls within the Information Technology Services (ITS) department at LHSC. The ITS team is dedicated to advancing the quality and safety of care through enabling digital technologies and innovation. The ITS Team provides a full suite of digital health, virtual care and technology solutions to LHSC, St. Joseph’s Health Care London, and nine regional partner sites. The ITS team is also fully engaged in supporting Ontario’s largest single regional Hospital Information System (HIS) across eleven hospitals with over 2,500 beds. The ITS team is also engaged with Ontario Health and the Ministry of Health to support the advancement of population health management across the Ontario Health Teams (OHTs) in our region. The culture of collaboration, respect and excellence drive the team to new advances for patients, clinicians and all members of the health care community.

**Posting Period**:
June 6, 2023 - June 19, 2023

**Job Summary**:
Reporting to the Director, Health Informatics and IT Business Operations, the Manager, Regional Relationships provides leadership and support to serve customers of ITS Services in totality. The governance model for this agreement requires London Health Sciences Centre (LHSC) to ensure there is a balance between operational day-to-day system/end user support and effective planning for future system advances. The system performance, service level metrics, and optimization of the overall services require proactive communication and anticipation of customer needs. The new governance models outline the collaboration required to plan for future system advances. The Manager is accountable to support all aspects of the governance agreement with a focus on customer relationship management. The Manager either leads or supports all committees and teams related to the governance model, including ensuring the operating and strategic planning functions are effective and timely. The Manager is responsible for building relationships within the group of hospitals.

The Manager, Regional Relationships directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

NOTE: this role is required to be on-call on a rotational basis of one (1) week every quarter.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You

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