Bilingual Customer Service Associate

3 weeks ago

SaintLaurent, Canada Fusion CX Full time

**Job description**

Our work-from-home program offers all the stability and professionalism of our call centers, named among the top outsources in the industry. We provide a base hourly wage, extensive paid training and coaching and the same benefits as working in our offices.

If you have a passion for making a difference, then Fusion BPO is the place for you

If you are competitive and performance driven, then you will want to join our team.

**The Entry-Level Inbound Customer Service Representative's Day to Day**
- Answering the customer care calls for any customers who may be looking for a refund and general information.
- Transferring or reassigning tickets to appropriate departments for issues with specific needs
- Work with the team to achieve specific call center goals in our pursuit to provide world-class customer care.

**The Entry-Level Inbound Customer Service Representative Requirements**
- Dynamic and able to work in a team setting as well as independently.
- Excellent English & French Skills (verbally and written).
- Strong typing and grammar skills.
- Knowledge of basic computer tools.
- Ability to multi-task.
- Punctual with a sense of responsibility.

**Training**:

- Brand and Product training as well as Soft skills and system navigation

**The Entry-Level Inbound Customer Service Representative Position Offers**
- Easy work with a great team
- Low stress environment
- Permanent positions
- Possibilities for growth within our team.
- Paid training
- Friendly staff
- Continuous training and coaching.
- A warm and supporting environment
- Monday to Sunday 12pm-2am shifts

If a dynamic and encouraging environment is what you are looking for, please send us your resume and please mention Job Offer: “Entry-Level Inbound Customer Service Representative ”

**Benefits**:

- Dental care
- Extended health care
- Vision care

**Schedule**:

- Monday to Friday
- Weekend availability

**Ability to commute/relocate**:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Pay: $15.75 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

**Flexible language requirement**:

- French required

**Schedule**:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Description du poste**

Notre programme de travail à domicile offre toute la stabilité et le professionnalisme de nos centres d'appels, classés parmi les meilleurs outsources du secteur. Nous offrons un salaire horaire de base, une formation et un coaching complets et rémunérés, ainsi que les mêmes avantages que dans nos bureaux.

Si vous avez la passion de faire la différence, Fusion BPO est l'entreprise qu'il vous faut

Si vous êtes compétitif et axé sur la performance, vous voudrez rejoindre notre équipe. Les tâches quotidiennes du représentant du service à la clientèle d'entrée de gamme sont les suivantes
- Répondre aux appels des clients qui souhaitent obtenir un remboursement ou des informations générales.
- Fournir des mises à jour en temps réel aux clients et documenter toutes les mesures prises. Effectuer des tâches de suivi par courrier électronique.
- Transférer ou réaffecter les tickets aux départements appropriés pour les problèmes liés à des besoins spécifiques.
- Travailler avec l'équipe pour atteindre les objectifs spécifiques du centre d'appels dans le but de fournir un service client de premier ordre.

Les exigences du représentant du service à la clientèle d'entrée de gamme:

- Dynamique et capable de travailler aussi bien en équipe que de manière autonome.
- Excellente maîtrise de l'anglais (à l'oral et à l'écrit).
- Solides compétences en dactylographie et en grammaire.
- Connaissance des outils informatiques de base.
- Capacité à effectuer plusieurs tâches à la fois.
- Ponctualité et sens des responsabilités.

**Formation**:

- Formation à la marque et aux produits, ainsi qu'aux compétences non techniques et à la navigation dans le système.

Le poste de représentant du service clientèle entrant offre
- Travail facile avec une équipe formidable
- Environnement peu stressant
- Postes permanents
- Possibilités d'évolution au sein de notre équipe.
- Formation rémunérée
- Personnel sympathique
- Formation continue et coaching.
- Un environnement chaleureux et positif
- Du lundi au dimanche, de 12 heures à 2 heures du matin.

Si un environnement dynamique et encourageant est ce que vous recherchez, veuillez nous envoyer votre CV en mentionnant l'offre d'emploi : « Représentant du service à la clientèle d'entrée de gamme.

**Avantages**:

- Soins dentaires
- Assurance maladie complémentaire
- Soins de la vue

**Horaire**:

- Du lundi au vendredi
- Disponibilité

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