Resident Relations

3 months ago

Toronto, Canada Park Property Management Full time

For more than 45 years, Park Property Management has been providing affordable, well-maintained rental accommodations offering both quality and value. Our properties are managed with pride in the pursuit of long-term relationships with all our residents.

Our company portfolio currently includes more than 11,200 apartments and rental residences in 91 buildings located across the Greater Toronto Area, as well as in other major cities across Ontario including Milton, Cambridge, Kitchener, Waterloo, Stratford, Tillsonburg, Guelph, and London.

Resident Relations / Leasing Agent - Toronto

At Park Property, our residents deserve a comfortable environment in which they can realize their dreams. To ensure we consistently deliver this to residents, we are looking for a Resident Relations team member who will also be a key member of our Leasing team. In preparation for the construction of our new tower at our 340 Mill Road property, this role will act as the first point of contact and support our residents throughout the project lifecycle. In addition, you will be the leasing agent for the property. If you have a solid sales background and exceptional customer service skills this position is perfect for you.

**_
What you will do:_**

**Responsibilities**
- Accountable for ensuring resident inquiries are handled professionally and courteously.
- Promote a strong sense of community.
- Assist in executing resident engagement events, including but not limited to seasonal resident gatherings.
- Qualify prospects, demonstrate product, and follow up with clients.
- Inspect upcoming market-ready suites and communicate related service needs to Property Manager.
- Prepare leases, schedules, assignments, sublets, and addendum forms.
- Maintain an updated Availability Report.
- Follow-up with building staff to ensure the apartment is ready for resident move-in.
- Orient new residents to the community.
- Maintain consistently accurate traffic reports.
- Assist in monitoring renewals. Distribute and follow up on renewal notices.
- Conduct market surveys of local community on a regular basis.
- Monitor advertising effectiveness and keep the marketing department informed about any necessary changes.
- Assist in resident retention programs.
- Complete hydro consumption forms on vacating units & record appliance information.
- Participate in required training in order to comply with new or existing laws.
- Represent the company in a professional manner at all times.

**Required Skills and Abilities**
- Excellent customer service experience in a sales-related field.
- Strong oral and written communication skills.
- Excellent judgment and problem-solving skills.
- Experience in leasing in the property management industry is a strong asset.
- Excellent customer service experience in a sales-related field.
- Strong oral and written communication skills.
- Good understanding of MS Office Word, Excel, and Outlook is required.
- Knowledge of the Residential Tenancies Act (RTA), Ontario Human Rights Code, Privacy, and AODA legislation is a strong asset.
- Ability to work a flexible schedule, including evenings and weekends on a regular basis.
- Must have a neat, clean, professional appearance.
- Must possess a vehicle and a valid Class G2 driver's license.

**_
What we offer:_**

If you have the skills and abilities required for this position, and the desire to be part of an energetic team, please submit a **resume, along with a cover letter **summarizing your education and work experience to date. We offer a competitive salary based on experience and skill set, a comprehensive benefits package, and a professional and friendly atmosphere in which to build your career.

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