Customer Support Agent

2 months ago


Toronto, Canada TourRadar Full time

**Make TourRadar your next adventure**

TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries.

We are a team of adventurers hailing from more than 50 countries. We are dedicated to fostering an environment where all team members are respected, valued, and where every voice matters. We are united by our vision to enrich the world through organized adventures and we can only do that with great colleagues.

Working at TourRadar isn’t just a job. It’s a true adventure, one where you can change the way people experience the world through travel.

We are currently looking for a travel enthusiast to join our team in Toronto as a **Customer Support Agent** on a full-time basis.

**What your adventure will look like**:
**Your responsibilities**:

- Answering customer questions and providing information in a professional manner
- Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
- Handling booking cancellations, changes, payment issues, and adjustments

**What you'll need to bring to your adventure**:

- You love to work with customers and understand their needs
- You are sales-driven and comfortable guiding customers toward a booking
- You are passionate about providing mind-blowing customer service and going the extra mile for your customers
- You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
- You have multitasking abilities and are capable of handling high volumes of enquiries
- You are open-minded, love challenges, are enthusiastic to learn and are interested in travelling
- You don´t know the meaning of “I can’t find the answer”
- You are comfortable working on a rotating roster over 7 days of the week
- You are eligible to work in Canada

**What you’ll discover on your journey with us**:

- Plan your working life with home office and work abroad options
- Experience our organized Adventures first-hand with our Travel Credit System
- Take a break with a minimum global entitlement of 25 paid vacation days
- Focus on your well-being and health with access to Oliva, a leading mental health care platform providing anonymous coaching, therapy, and more
- Learn, grow, and thrive with an individual learning & development budget as well as yearly Development and Reflection Talks (DaRT)
- Engage with like-minded colleagues in a welcoming and open office culture
- Grab a coffee with our leadership team, exchange ideas, and experience the TourRadar values of openness and transparency
- Share stories, snacks, and inspire one another in regular online and on-site team events to connect our global team

As an established scale-up, we value your fresh ideas, unique perspectives, and motivations to contribute to revolutionizing the multi-day adventure industry.



  • Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...


  • Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your high income to the next level? Join us for the potential of high income and become part of a dynamic team dedicated to helping clients achieve their home ownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage...

  • Insurance Sales Agent

    7 months ago


    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Position Overview**: Full Time, Permanent A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Insurance Agent Team Member (Sales experience preferred). We seek an energetic professional interested in helping our business grow through...


  • Toronto, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a skilled and detail-oriented Professional Customer Support Agent to join our team in Toronto, Canada.About the Role:In this position, you will be responsible for providing exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.Responsibilities:Handle customer inquiries via phone, email, and...

  • Customer Support Agent

    6 months ago


    Toronto, Canada TourRadar Full time

    **Make TourRadar your next adventure** TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries. We are...

  • Customer Service Agent

    6 months ago


    Toronto, Canada British Airways Full time

    **Customer Service Agent** Looking for a people-focused role that offers something different? A chance to make the most of your friendly, helpful personality? More variety and a faster pace to your day? Then you’ll love being a Customer Service Agent with British Airways. Our airports are buzzing places where you’ll always be on hand for our customers,...

  • Customer Service Agent

    6 months ago


    Toronto, Canada Newrich Network Full time

    This is an entry-level role that would be well suited to a graduate or someone with a few years of experience, with a passion for helping people to learn and work in a digital environment. It also involves strategic thinking and consultancy, which you'll learn as part of the role. As a Customer Service Agent, you will report to our Customer Success Manager...


  • Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...

  • Marketing Co-ordinator

    7 months ago


    Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media, and access to a...


  • Toronto, Canada American Airlines Full time

    Location: Lester B. Pearson Intl Apt (YYZ-TRML) Additional Locations: None Requisition ID: 66394 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...

  • Customer Care Agent

    4 months ago


    Toronto, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...


  • Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Customer Relations Agent, Customer Service! **Reporting To**: Supervisor,...


  • Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a Customer Relations Resolution Agent to join us in making vacation dreams come true, As the Customer Relations Resolutions Agent you will be responsible for researching and responding to customer complaints by providing a satisfying resolution response to the customer while...


  • Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Telemarketer - Desjardins Agent Team Member**: Location: North York, ON Type: Part-Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Telemarketer - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through...


  • Toronto, Canada Sage Full time

    Sage is seeking a Bilingual Customer Success Coach to be part of the growing Customer Success Team. In this role you will be responsible for the successful support and adoption of our platform for our customers. You will assist them in achieving their business goals and finding the most value for their investment in the Sage Accounting (formerly Sage One)...


  • Toronto, Canada Marketcircle Full time

    We’re looking for a technical support agent to join our team! **The role**: - Providing front-line Mac / iOS technical support to Marketcircle’s customers - Troubleshooting and resolving technical issues related to our award winning software - Ensure all problems are logged in detail and resolved to the satisfaction of the client - Act as the primary...


  • Toronto, Canada Sage Full time

    Sage is seeking a Bilingual (French and English) Customer Success Coach to be part of the growing Customer Success Team. In this role you will be responsible for the successful support and adoption of our platform for our customers. You will assist them in achieving their business goals and finding the most value for their investment in the Sage Accounting...