Administrative Assistant

2 weeks ago


Nisku, Canada AFD Petroleum Ltd. Full time

JOB SUMMARY- The Administrative Assistant will be the first point of contact for our customers, providing them with professional and courteous service regarding general inquiries, complaints, and other activities involved in managing the relationship with our customers. The Administrative Assistant will demonstrate sound judgement and handle sensitive/confidential information in a timely manner. The Administrative Assistant will be resilient and able to adapt to change and improvise and work in a high pressure and fast paced environment.ESSENTIAL FUNCTIONS- Submit service technician workorders and material usage into Project Job Costing (PJC).
- Process monthly billing for equipment rentals and ad hoc chargebacks to customers for any materials and or services.
- Compare invoices against purchase orders and shipping/receiving documents to verify receipt of items ordered.
- Purchase parts and materials; issue purchase orders and process transfers as needed.
- Create and maintain assets and job costing.
- Create and maintain inventory parts numbers.
- Investigate and resolve invoicing discrepancies.
- Provide timely, accurate response to customer inquiries.
- Provide sales reporting to internal and external customers as requested.
- Act as liaison to other branches for resolution of equipment rental/chargeback discrepancies
- Analyze the effectiveness of current processes; recommend changes based on findings.
- Monitor records and reports to keep abreast of issues that may arise.
- Be proactive in problem solving to ensure customer satisfaction.
- Other related duties as required or assigned.

OTHER KEY SKILLS (or product knowledge)- Experience in the oil and gas industry would be an asset
- Experience with systems such as Business Central an asset
- Professional written and verbal communication skills

EXPEREINCE- 2+ years’ experience in a customer service roleEDUCATION- Post-secondary education in accounting preferred
- High School Diploma required

SUPERVISORY RESPONSIBILITY
- N/A



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