Warranty Administrator

**Why join the Falcon family?**
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities

If you’re a busy parent, or someone who is looking for a part-time **work-from-home** job, this position is for you We are looking for a dynamic self-starter, who has experience working as a service administrator or a warranty administrator preferably in a heavy-duty equipment industry. This position will start as 30 hours per week for the first 3 - 6 months on-site in our Edmonton location for training purposes, afterwards it will become 20 hours per week Mon-Fri from home, where we will provide you with all the necessary equipment along with a company-paid cell-phone

**Job Duties & Responsibilities**:

- Courteously handle all customer warranty issues, complaints and misunderstandings and ensure that all claims are correctly documented.
- Maintain accurate records of warranty claims, repairs, and related transactions.
- Perform all other duties as required.

**Qualifications**:

- High school diploma or equivalent required
- Vocational training in heavy equipment service/warranty administration or related field.
- Knowledge of the heavy equipment industry, Fleet or Commercial/Retail.
- 3 - 5 years’ work experience in a related field
- Proficient in using relevant software and tools for claims process and record keeping.
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully and professionally at all times
- Proven data entry, data editing and typing skills
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Must have valid driver’s license

**About the Benefits**:

- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company
- Amazing Employee Referral Program

Falcon Equipment is an equal opportunity employer.
- We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted._

**Job Type**: Part-time

**Salary**: $26.00-$30.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 4 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- warranty administrative: 2 years (preferred)
- service administrative: 2 years (preferred)

Work Location: In person