Scheduling Coordinator

3 months ago

West Vancouver, Canada Home Instead Full time

Do you like to solve urgent problems?
Do you work well under a deadline?
Join us today in West Vancouver
We offer a competitive wage, and benefits, along with professional ongoing training. We look forward to learning how your experience can aid us in our mission to enhance the lives of aging adults and their families.
**Objective**:
The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. $50,000 to $55,000
**Primary Responsibilities**:

- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Create and maintain client and Care Pro schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
- Follow up with all client and Care Pro issues to ensure their problems are resolved.
- Enter and maintain accurate client and Care Pro records in the software system.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate Care Pro and client issues to ensure problems are resolved.
- Design, test, and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
**Education/Experience Requirements**:

- Minimum - High school graduation
- Two years of related business experience or an equivalent combination of education and work experience may be considered. (Prior scheduling experience ideally in the home care/medical industry preferred.)
- Must have Microsoft Office and database experience.
- Valid BC driver's license (preferred)
**Knowledge, Skills, and Abilities**:

- Must understand and uphold the policies and procedures established by Royal Duchess Elder Care DBA an independently owned and operated Home Instead franchise.
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively with good phone skills
- Must have the ability to work independently, maintain the confidentiality of the information, and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work
- Must present a professional appearance and demeanor
- Must have computer skills and be proficient in MS OFFICE, Word, and Excel
- Must be willing to work on a rotating schedule including one day on weekends
- Participate in weekly rotation as an emergency back-up to ON CALL after-hours
- Must have the ability to perform duties in a professional office setting
- Must demonstrate knowledge of the senior care industry
**Please Note**:  we do not accept international applicants at this time. Please only submit your resume if you live in the Vancouver area, and you are a Canadian Citizen, a Permanent Resident, or have a current work permit.
Home Instead® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Each Home Instead franchise is independently owned and operated. Royal Duchess Elder Care Ltd.

  • Scheduling Coordinator

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Classroom/Exam Coord 4 (Gr8) Job Title Scheduling Coordinator Department Operations | Scheduling Services | Scheduling, Records and Systems Management | Enrolment Services Compensation Range $4,739.00 - $5,102.00 CAD Monthly Posting End Date November 28, 2024 Note:...

  • Scheduling Coordinator

    6 months ago

    Vancouver, Canada Pedalheads Bike Camps Inc. Full time

    **JOB DESCRIPTION** **Job title** Scheduler / Scheduling Coordinator **Reports to** Senior Manager, Business Operations **Date** TBD **Salary/Wage** $25/hour **Job purpose** The scheduling coordinator is responsible for staffing Pedalheads Summer camps. Working as part of a dynamic team, you will analyze, plan, and schedule shifts. You will build...

  • Scheduling Coordinator

    6 months ago

    Vancouver, Canada Comfort Keepers Full time

    **Job Summary**: Comfort Keepers ® is the premier provider of in-home care services and is a rapidly growing organization. Customer service is at the heart of what we do and strive to ensure that our Clients and Caregivers are always have a positive experience! Under the general supervision of the President/Owner, is responsible for accurately scheduling of...

  • Scheduling Coordinator

    6 months ago

    Vancouver, Canada BC Place Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. BC Place hosts the province’s biggest and brightest events. Home to the BC Lions Football Club, Vancouver Whitecaps FC, BC Sports Hall of Fame,...

  • Scheduling Coordinator

    6 months ago

    Vancouver, Canada IMA Solutions Full time

    Job Title: Scheduling Coordinator **SUMMARY** The Scheduling Coordinator handles all aspects of a referral from receipt of referral through scheduling and confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage, DOT urine collections...

  • Scheduling Coordinator

    2 months ago

    Vancouver, Canada IMA Solutions Full time

    Overview: The **Scheduling Coordinator** is responsible to schedule and coordinate appointments with clients, physicians and examinees in our Life & Health Scheduling Department. This position ensures client specific requirements for provider specialty and location are met and that all ancillary services are arranged. The schedule for this role is **Monday...

  • Scheduling Coordinator

    6 months ago

    Vancouver, Canada Home Instead Full time

    The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduling Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. **Estimated Salary**: $ 43,000 to...

  • Scheduling Coordinator

    6 months ago

    Vancouver, Canada Home Instead Full time

    **Objective**: The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with emphasis on creating extraordinary relationships. $ 55,000 Annually +...

  • Scheduling Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada Coast Mental Health Full time

    Job Summary:Coast Mental Health is a leader in providing mental health and community-based services in the region. We are seeking a skilled Scheduler to coordinate and maintain the scheduling of designated staff to ensure seamless service delivery. In this role, you will collaborate with team members to maintain accurate schedules, communicate changes, and...

  • Systems and Scheduling Coordinator

    3 months ago

    Vancouver, Canada BLACKBIRD SECURITY INC. Full time

    Blackbird Security is looking for a **Systems and Scheduling Coordinator** to join our headquarters team in **Vancouver BC.** - Blackbird Security Inc. gratefully acknowledges that the land on which we gather and help steward is the unceded and traditional territories of the xʷməθkwəyəm (Musqueam), Skwxwú7mesh (Squamish) Nation, and...

  • Medical Scheduling Coordinator

    2 months ago

    Vancouver, Canada IMA Solutions Full time

    Overview: **IMA Solutions** is looking for an** Medical Scheduling Coordinator (**internally called an** Intake Coordinator)** to join our team! The **Intake Coordinator** handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical...

  • Medical Scheduling Coordinator

    1 month ago

    Vancouver, British Columbia, Canada PHSA Full time

    Role SummaryWe are seeking a Medical Scheduling Coordinator to join our team at BC Children's Hospital. This is a temporary, full-time position until August 24, 2026, with a competitive hourly rate of $27.10.The successful candidate will be responsible for scheduling and booking patient appointments, maintaining accurate patient records, and providing...

  • Medical Imaging Scheduling Coordinator

    1 month ago

    Vancouver, British Columbia, Canada PHSA Full time

    Job SummaryWe are seeking a skilled and detail-oriented Medical Imaging Scheduling Coordinator to join our team at BC Cancer. As a key member of our scheduling team, you will be responsible for coordinating and scheduling patient appointments for medical imaging procedures. Your primary focus will be on ensuring that patients receive the best possible care,...

  • Baggage and Gate Scheduler

    2 weeks ago

    West Vancouver, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations is an integral part to the success of the airport system, as a key role in facilitating safe and efficient and predictable movement of aircraft and all customers that those aircraft serve. Roles in Airport...

  • Scheduler

    5 months ago

    Vancouver, Canada Transportation Investment Corporation Full time

    TI Corp is welcoming applications from experienced Schedulers and enthusiastic applicants with project coordination and construction field experience looking to expand their skills and experience in scheduling and planning. The ideal candidate has an aptitude for systems and is comfortable learning and adapting to new systems; is organized, procedural and...

  • Scheduling and Team Central Coordinator

    6 months ago

    Vancouver, Canada BC Place Full time

    At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the...

  • Airport Scheduling Coordinator

    5 days ago

    Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    At Vancouver Airport Authority, we are committed to delivering exceptional customer experience and fostering a culture of innovation and excellence. Our team is dedicated to making a positive impact on our community, and we're looking for talented individuals like you to join us.About the RoleWe have an exciting opportunity for a Airport Scheduling...

  • Medical Scheduling Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    Company OverviewVancouver Coastal Health is a world-class innovator in medical care, research and teaching, delivering service to more than one million BC residents.We strive to create healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to...

  • Medical Imaging Scheduling Coordinator

    2 months ago

    Vancouver, British Columbia, Canada PHSA Full time

    Job SummaryThe Medical Imaging Scheduling Coordinator is responsible for scheduling and booking patient appointments for designated areas within Radiology. This role requires strong organizational and communication skills to ensure efficient and effective scheduling processes.Key Responsibilities- Schedule and book patient appointments in accordance with...

  • Scheduler

    3 weeks ago

    Vancouver, Canada The Care Group Full time

    At The Care Group we believe our residents deserve excellence in care and we strive to achieve this by working as a team towards our common goal - a happy and healthy resident. The Care Group (“TCG”) offers high-quality complex care services across our nine (9) homes in the Lower Mainland and Vancouver Island. **THE OPPORTUNITY** We’re looking for a...