Scheduling Coordinator

5 months ago


Vancouver, Canada Home Instead Full time

**Objective**:
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

$ 55,000 Annually + Benefits

**Primary Responsibilities**:

- Reflect the values of FHC Home Care Senior Services Inc. dba Home Instead Senior Care.
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
- Follow up with all client and Care Pro issues to ensure their problems are resolved.
- Enter and maintain accurate client and Care Pro records in the software system.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate Care Pro and client issues to ensure problems are resolved.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

**Secondary Responsibilities**:

- Participate as needed in all Care Pro meetings
- Conduct Service Inquires and Care Consultations following the consultative sales process.
- Perform all other functions and responsibilities deemed necessary
- Maintain regular attendance at the office to execute job responsibilities

**Education/Experience Requirements**:

- High school graduation or the equivalent
- Two to three years of related business experience or an equivalent combination of education and work - experience may be considered

**Knowledge, Skills, and Abilities**:

- Must understand and uphold the policies and procedures established by FHC Home Care Senior Services Inc. dba Home Instead Senior Care
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures
- Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and Care Pros
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel
- Must have the availability to work evenings and weekends as required
- Must have the ability to perform duties in a professional office setting
- Must demonstrate knowledge of the senior care industry


  • Scheduling Coordinator

    5 months ago


    Vancouver, Canada Comfort Keepers Full time

    **Job Summary**: Comfort Keepers ® is the premier provider of in-home care services and is a rapidly growing organization. Customer service is at the heart of what we do and strive to ensure that our Clients and Caregivers are always have a positive experience! Under the general supervision of the President/Owner, is responsible for accurately scheduling of...

  • Scheduling Coordinator

    5 months ago


    Vancouver, Canada Pedalheads Bike Camps Inc. Full time

    **JOB DESCRIPTION** **Job title** Scheduler / Scheduling Coordinator **Reports to** Senior Manager, Business Operations **Date** TBD **Salary/Wage** $25/hour **Job purpose** The scheduling coordinator is responsible for staffing Pedalheads Summer camps. Working as part of a dynamic team, you will analyze, plan, and schedule shifts. You will build...

  • Scheduling Coordinator

    6 months ago


    Vancouver, Canada Home Instead Full time

    Scheduling Superstar - Join the Fun in Home Instead! Are you a master multitasker with a flair for creating harmonious schedules? Do you want to be part of a team that values laughter and making a difference in people's lives? If you're ready to bring your organizational magic to a fun and fulfilling environment, then we have the perfect opportunity for you...

  • Scheduling Coordinator

    5 months ago


    Vancouver, Canada BC Place Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. BC Place hosts the province’s biggest and brightest events. Home to the BC Lions Football Club, Vancouver Whitecaps FC, BC Sports Hall of Fame,...

  • Scheduling Coordinator

    15 hours ago


    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    Job SummaryVancouver Coastal Health is seeking a Scheduling Coordinator to join the Medical Imaging Staffing Office at Vancouver General Hospital.This role will involve performing staff scheduling and timekeeping duties, reviewing master rotations and allocating relief staff as needed. The ideal candidate will have strong organizational skills and be able to...

  • Scheduling Coordinator

    5 months ago


    Vancouver, Canada IMA Solutions Full time

    Job Title: Scheduling Coordinator **SUMMARY** The Scheduling Coordinator handles all aspects of a referral from receipt of referral through scheduling and confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage, DOT urine collections...


  • Vancouver, Canada IMA Solutions Full time

    Overview: The **Scheduling Coordinator** is responsible to schedule and coordinate appointments with clients, physicians and examinees in our Life & Health Scheduling Department. This position ensures client specific requirements for provider specialty and location are met and that all ancillary services are arranged. The schedule for this role is **Monday...

  • Scheduling Coordinator

    5 months ago


    Vancouver, Canada Home Instead Full time

    The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduling Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. **Estimated Salary**: $ 43,000 to...

  • Scheduling Coordinator

    2 months ago


    West Vancouver, Canada Home Instead Full time

    Do you like to solve urgent problems? Do you work well under a deadline? Join us today in West Vancouver! We offer a competitive wage, and benefits, along with professional ongoing training. We look forward to learning how your experience can aid us in our mission to enhance the lives of aging adults and their families. **Objective**: The Scheduling...


  • Vancouver, British Columbia, Canada PHSA Full time

    Medical Scheduling CoordinatorAt PHSA, we are seeking a highly organized and detail-oriented Medical Scheduling Coordinator to join our team. As a Medical Scheduling Coordinator, you will be responsible for scheduling patient appointments, managing patient demographics, and ensuring accurate and timely communication with patients and healthcare providers.Key...


  • Vancouver, Canada BLACKBIRD SECURITY INC. Full time

    Blackbird Security is looking for a **Systems and Scheduling Coordinator** to join our headquarters team in **Vancouver BC.** - Blackbird Security Inc. gratefully acknowledges that the land on which we gather and help steward is the unceded and traditional territories of the xʷməθkwəyəm (Musqueam), Skwxwú7mesh (Squamish) Nation, and...


  • Vancouver, Canada IMA Solutions Full time

    Overview: **IMA Solutions** is looking for an** Medical Scheduling Coordinator (**internally called an** Intake Coordinator)** to join our team! The **Intake Coordinator** handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical...


  • Vancouver, British Columbia, Canada PHSA Full time

    Role SummaryWe are seeking a Medical Scheduling Coordinator to join our team at BC Children's Hospital. This is a temporary, full-time position until August 24, 2026, with a competitive hourly rate of $27.10.The successful candidate will be responsible for scheduling and booking patient appointments, maintaining accurate patient records, and providing...


  • Vancouver, British Columbia, Canada PHSA Full time

    Job SummaryWe are seeking a skilled and detail-oriented Medical Imaging Scheduling Coordinator to join our team at BC Cancer. As a key member of our scheduling team, you will be responsible for coordinating and scheduling patient appointments for medical imaging procedures. Your primary focus will be on ensuring that patients receive the best possible care,...


  • Vancouver, British Columbia, Canada PHSA Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Scheduling Coordinator to join our team at PHSA. In this role, you will be responsible for scheduling and booking patient appointments, as well as performing various administrative tasks to support the smooth operation of our clinic.Key ResponsibilitiesSchedule and book patient...

  • Scheduler

    4 months ago


    Vancouver, Canada Transportation Investment Corporation Full time

    TI Corp is welcoming applications from experienced Schedulers and enthusiastic applicants with project coordination and construction field experience looking to expand their skills and experience in scheduling and planning. The ideal candidate has an aptitude for systems and is comfortable learning and adapting to new systems; is organized, procedural and...


  • Vancouver, Canada BC Place Full time

    At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the...


  • Vancouver, British Columbia, Canada PHSA Full time

    Clinical Scheduling CoordinatorBC Children's HospitalVancouver, BCKey ResponsibilitiesUtilize a computerized scheduling system to schedule and book patient appointments and follow-up appointments, ensuring accurate date, time, and location are provided to patients.Receive and register patients within the computerized scheduling system, ensuring patient...

  • Scheduler

    4 weeks ago


    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    About the RoleVancouver Coastal Health is seeking a Scheduler to join our Home Support team in North Vancouver, BC. As a Scheduler, you will play a critical role in planning and adjusting Community Care Assistant (CCA) schedules in advance, allocating work assignments, and responding to inquiries related to the scheduling of Home Support Services.Key...

  • Scheduler

    4 weeks ago


    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    About the RoleVancouver Coastal Health is seeking a Scheduler to join our Home Support team in North Vancouver, BC. As a Scheduler, you will play a critical role in planning and adjusting Community Care Assistant (CCA) schedules in advance, allocating work assignments, and responding to inquiries related to the scheduling of Home Support Services.Key...