Customer Services Representative

2 weeks ago


Richmond Hill, Canada CGT FINANCIAL INC Full time

**About Us**: CGT Insurance Service Inc. is a leading provider of auto and property insurance solutions, committed to delivering exceptional coverage and personalized service to our clients. With more than 10 years of experience in the insurance industry, CGT Insurance Service Inc. has established itself as a trusted partner for individuals and businesses seeking comprehensive insurance protection.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, providing assistance with inquiries, processing policy changes, and delivering exceptional service.

**Responsibilities**:

- Assist clients with policy inquiries, coverage questions, and claims submissions.
- Process policy changes, updates, and renewals accurately and efficiently.
- Provide guidance and support to clients in selecting appropriate insurance coverage options.
- Address client concerns and resolve issues in a courteous and timely manner.
- Maintain accurate records of client interactions and transactions.
- Collaborate with other team members to ensure a seamless customer experience.
- Stay informed about insurance products, industry regulations, and company policies.

**Qualifications**:

- **Fluent Mandarin speakers preferred**:

- Previous experience in customer service, preferably in the insurance industry.
- Strong communication skills, both verbal and written, including fluency in both Mandarin and English.
- Excellent interpersonal skills and the ability to build rapport with clients.
- Detail-oriented with strong organizational and multitasking abilities.
- A commitment to delivering exceptional customer service.
- Possession of a valid Registered Insurance Broker of Ontario (RIBO) license. Preferred but not required (willingness to obtain license required).

**Benefits**:

- Competitive salary with opportunities for performance-based incentives.
- Comprehensive training and ongoing support to help you excel in your role.
- Health insurance, retirement savings plans, and other benefits package options.
- Opportunities for career growth and advancement within the company.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: $16.55-$32.59 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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