Customer Service Representative

7 months ago

Richmond, Canada CARO Analytical Services Full time

**CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our food source for potential pesticide exceedances, CARO provides the data essential to the success of these programs. CARO also happens to have a pretty awesome corporate culture thanks to a great team of employees who take their jobs seriously, but not themselves: _We are charismatic scientists, driven to make the world safer and healthier._

Full Time Customer Service Representative - Richmond, BC (Tuesday-Saturday, 11 AM-7:30PM)

As a Customer Service Representative for CARO Analytical Services’ growing laboratory network, your main responsibilities will include:
**Work Order Tasks**
- Work order LIMS Login.
- Sample Labelling.
- Confirm COC discrepancies with Account Manager or Client (as needed).
- Sending Login notification to clients promptly.
- Updating work orders with additional analysis and/or revisions
- Complete bottle order Requests on WooCommerce and use it for tracking/preparing/packing order and shipping on-time.

**Client Facing**
- Greet walk-in clients and receive incoming samples.

**QUALIFICATIONS**:

- College degree/diploma in related discipline desired, but not required.
- Previous customer service or laboratory experience is an asset.
- Experience and genuine dedication to customer care/service.
- Positive, outgoing, optimistic personality.
- Ability to prioritize and multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Excellent organizational and administrative skills; detail oriented.
- Knowledge of MS Office (Word, Excel, PowerPoint, Access etc.).
- Ability to lift heavy objects up to 40 lbs.

Pay: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Overtime

**Experience**:

- customer service: 1 year (preferred)
- working in a laboratory: 1 year (preferred)

Work Location: In person

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