Front Desk Manager

4 weeks ago


Ottawa, Canada Scissors Hair Studio Full time

We are seeking a skilled Front Desk Manager to join our team As a Front Desk Manager, you will be responsible for overseeing the front desk operations and providing excellent customer service to our clients. Your main duties will include managing appointments, handling cash and transactions, supporting financial aspects related to the business, and multi-tasking in a fast-paced environment.

**Responsibilities**:

- Manage appointments: receive client calls, learn booking systems, book and alter appointments
- Handle cash and transactions: manage payment processing, handle cash and credit card transactions, and balance the cash register at the end of the day
- Support financial aspects such as calculating commissions, totals, etc.
- Manage the front desk area and ensure that it is clean and organized at all times
- Provide excellent customer service to clients and handle customer complaints in a professional manner
- Multi-task and problem-solve in a fast-paced environment

**Requirements**:

- Previous experience in a similar role preferred
- Friendly and responsible with excellent communication skills
- Ability to learn on the job and use booking systems effectively
- Multi-tasking skills and the ability to problem-solve in a fast-paced environment

We are offering a competitive salary depending on the level of previous experience. The position is approximately 40 hours per week.

If you are a motivated individual with excellent customer service skills, can multi-task effectively, and are looking for a great opportunity to join a dynamic team, please send your resume and cover letter to us today We look forward to hearing from you

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON K2T 1H7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2023-04-24


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