Front Desk Supervisor

2 weeks ago


Ottawa, Canada Courtyard by Marriott Ottawa Downtown Full time

Courtyard by Marriott Ottawa Downtown is looking for an enthusiastic, flexible and organized Front Desk Supervisor. If you enjoy working in a positive environment, are committed to achieving guest's service excellence, are able to multitask and have the ability to identify and resolve guest related concerns, this opportunity is for you. It will allow you to grow and develop your skills.

We are looking for a full time supervisor avalaible to work evening shifts and all weekends.

If you've got what it takes, please apply

**Front Desk Supervisor Job Summary**

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

**Front Desk Supervisor Duties and Responsibilities**
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organized front desk area

**Front Desk Supervisor Requirements and Qualifications**
- High school diploma or equivalent
- Previous experience in a customer service role
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
- Working knowledge of hotel management systems
- Able to multitask and prioritize tasks
- Flexible schedule with the ability to work nights, weekends, and holidays

Type d'emploi : Temps plein, Permanent

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Événements d'Entreprise
- Nourriture à Prix Réduit ou Gratuite
- Programme d'Aide aux Employés
- Réductions Tarifaires
- Stationnement sur place

Horaires de travail:

- 8 Heures
- Quart de soir
- Toutes les fins de semaine
- Travail les jours fériés

Types de paie supplémentaire:

- Heures supplémentaires majorées

Permis/certificat:

- Permis de travail ou d'étude (Obligatoire)

Lieu du poste : En présentiel

Date de début prévue : 2023-12-01



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