Guest Services

3 weeks ago

Cambridge, Canada Cambridge Butterfly Conservatory Full time

**SUMMARY**

Cambridge Butterfly Conservatory is a unique and high profile tourist attraction. We provide customer-service-focused education that promotes the appreciation of butterflies and other invertebrates and highlights the important role these animals play in our ecosystem. We value our positive work culture, prioritize a work-life balance, and encourage collaboration among our strong team of passionate experts.

This role is the first point of contact and interaction when visitors arrive and the incumbent will interact with guests in the conservatory, animal galleries, and gift store providing them with a memorable experience. The Guest Services & Nature Interpreter will work closely with the Gift Store & Guest Services Manager and Naturalist & Conservatory Manager and will assist with a diverse assortment of duties that reflect the immediate needs of the organization. Typical daily responsibilities of the Guest Services & Nature Interpreter include assisting guests and processing transactions at admissions and in the gift store and engaging guests in the Conservatory. In addition, the incumbent will support operations in other departments such as the Café as required. The tasks and responsibilities of this position respect individual human rights in Canada.

**RESPONSIBILITIES**

Gift Store & Admissions
- Greet visitors in friendly and enthusiastic manner and advise them of the facility layout, discuss featured exhibits, special events, tours and Café specials
- Provide information to visitors and answer phone inquiries
- Process admission ticket sales using the online timed ticketing platform and operate the point of sale system for tickets, memberships, purchases and returns
- Problem solve and manage customer comments

Conservatory
- Greet, welcome, and assist visitors in their discovery of the tropical Conservatory
- Engage guests by providing interesting/unique facts, identifying butterflies, insects, plants and birds, answering visitor questions, and handling live insects and arthropods
- Interact with and provide educational and interpretive programming and services to visitors with information relating to insects, environment, conservation
- Follow the Conservatory’s CFIA protocols and assist with receiving & processing of pupae shipments
- Ensure pathways in conservatory are tidy and free from slip & trip hazards including plant material

Café
- Welcome and greet guests to the onsite Café, receive customer orders for food and beverages, operate till and process point of sale transactions
- Prepare & cook food, safely operate kitchen equipment, and maintain stock preparation in order to maintain a high level of food quality and customer satisfaction
- Maintain a tidy and clean Café front-of-house, dining area, and patio with table service, bussing tables, dishwashing, cleaning, sweeping, mopping, removing garbage to comply with government Food Safety and Health & Safety standards

Frontline Resource
- Keep windows, surfaces, exhibits and signage clean in work and display areas
- Provide coverage for lunches and breaks in the Gift Store, Admissions Counter and Café

Additional Duties
- Other duties to support daily operations and customer service as assigned
- Assist other departments as needed
- Adhere to all Company policies, rules, systems and procedures which are outlined in the Cambridge Butterfly Conservatory Employee Handbook, as well as all Health and Safety policies and procedures and safe work practices

**QUALIFICATIONS & REQUIREMENTS**
- Strong customer service skills and excellent communication skills
- High level of organization and attention to detail, responsible and enthusiastic attitude
- Comfortable initiating engagement and interacting with visitors of different ages and abilities, in large and small groups in a positive and enthusiastic manner
- An interest in or pursuing post-secondary education in ecology, conservation, customer service, tourism, hospitality and service, or related field an asset
- Background in nature study, interpretation and education are an asset
- Interest in insects, invertebrates and plants an asset
- Safe Food handling practices an asset
- Cash Handling practices an asset
- Current Criminal Reference Check/Vulnerable Sector Check

**UNIFORM**

Staff are required to wear the appropriate uniform, footwear and safety equipment at all times

**Job Types**: Part-time, Fixed term contract

Pay: $17.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend

Ability to commute/relocate:

- Cambridge, ON N3H 4R6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Guest Services

    2 weeks ago

    Cambridge, Ontario, Canada Cambridge Butterfly Conservatory Full time

    SUMMARYCambridge Butterfly Conservatory is a unique and high profile tourist attraction. We provide customer-service-focused education that promotes the appreciation of butterflies and other invertebrates and highlights the important role these animals play in our ecosystem. We value our positive work culture, prioritize a work-life balance, and encourage...

  • Guest Services Agent

    1 week ago

    Cambridge, Canada B HOSPITALITY CAMBRIDGE HOTEL & CONFERENCE CENTRE Full time

    **Interested in joining a team of Industry leaders redefining Hospitality! Join us!** **We are in search of a Guest Service Agent!** **This a part time position with opportunity for full time hours.** **JOB OVERVIEW**:The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion...

  • Guest Services Agent

    1 week ago

    Cambridge, Canada B HOSPITALITY CAMBRIDGE HOTEL & CONFERENCE CENTRE Full time

    **Interested in joining a team of Industry leaders redefining Hospitality! Join us!** **We are in search of a Guest Service Agent!** **This a part time position with opportunity for full time hours.** **JOB OVERVIEW**:The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion...

  • Guest Services Agent

    2 weeks ago

    Cambridge, Canada B HOSPITALITY CAMBRIDGE HOTEL & CONFERENCE CENTRE Full time

    **Interested in joining a team of Industry leaders redefining Hospitality! Join us!** **We are in search of a Guest Service Agent!** **This a part time position with opportunity for full time hours.** **JOB OVERVIEW**:The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion...

  • Guest Services Agent

    4 weeks ago

    Cambridge, Canada B HOSPITALITY CAMBRIDGE HOTEL & CONFERENCE CENTRE Full time

    **Interested in joining a team of Industry leaders redefining Hospitality! Join us!** **We are in search of a Guest Service Agent!** **This a part time position with opportunity for full time hours.** **JOB OVERVIEW**:The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion...

  • Guest Service Agent

    4 weeks ago

    Cambridge, Canada Travelodge Cambridge Full time

    The Guest Service Representative is the guest’s first point of contact with the Hotel. Each guest must have a consistently positive experience, this is ensured through welcoming and knowledgeable staff. You will be responsible for ensuring we provide the highest level of guest service and that all standards are met and maintained. Guest Service...

  • Guest Service Agent

    6 days ago

    Cambridge, Canada Travelodge Cambridge Full time

    The Guest Service Representative is the guest’s first point of contact with the Hotel. Each guest must have a consistently positive experience, this is ensured through welcoming and knowledgeable staff. You will be responsible for ensuring we provide the highest level of guest service and that all standards are met and maintained. Guest Service...

  • Guest Services Agent

    2 weeks ago

    Cambridge, Ontario, Canada B HOSPITALITY CAMBRIDGE HOTEL & CONFERENCE CENTRE Full time

    Interested in joining a team of Industry leaders redefining Hospitality Join usWe are in search of a Guest Service AgentThis a part time position with opportunity for full time hours.JOB OVERVIEW:The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, expected to meet...

  • Guest Service Agent

    2 weeks ago

    Cambridge, Ontario, Canada Travelodge Cambridge Full time

    The Guest Service Representative is the guest's first point of contact with the Hotel. Each guest must have a consistently positive experience, this is ensured through welcoming and knowledgeable staff. You will be responsible for ensuring we provide the highest level of guest service and that all standards are met and maintained. Guest Service...

  • Guest Service Associate

    7 days ago

    Cambridge, Canada African Lion Safari Full time

    About African Lion Safari We require “ WILD” individuals with positive attitudes who love to work with people. African Lion Safari is looking to hire dedicated and enthusiastic individuals who take pride in their job and want to make a difference in the customer service industry. These employees will have a positive impact on our guests by...

  • Guest Service Associate

    2 weeks ago

    Cambridge, Ontario, Canada African Lion Safari Full time

    About African Lion SafariWe require " WILD" individuals with positive attitudes who love to work with people.African Lion Safari is looking to hire dedicated and enthusiastic individuals who take pride in their job and want to make a difference in the customer service industry. These employees will have a positive impact on our guests by demonstrating...

  • Bartender & Guest Service

    3 weeks ago

    Cambridge, Canada Michelin Sports & Social Club Full time

    **About us** We are professional, customer-centric, and engaging. Our goal is to serve our members, affiliate members, and their guests promptly and with a smile! Our work environment includes: - Casual work attire - Relaxed atmosphere - Safe work environment - On-the-job training - Lively atmosphere **Responsibilities**: - Maintain a clean and...

  • Guest Services

    2 days ago

    Cambridge, Canada Cambridge Butterfly Conservatory Full time

    **SUMMARY** Cambridge Butterfly Conservatory is a unique and high profile tourist attraction. We provide customer-service-focused education that promotes the appreciation of butterflies and other invertebrates and highlights the important role these animals play in our ecosystem. We value our positive work culture, prioritize a work-life balance, and...

  • Bartender & Guest Service

    2 weeks ago

    Cambridge, Ontario, Canada Michelin Sports & Social Club Full time

    About usWe are professional, customer-centric, and engaging. Our goal is to serve our members, affiliate members, and their guests promptly and with a smileOur work environment includes: Casual work attire Relaxed atmosphere Safe work environment Onthejob training Lively atmosphereResponsibilities: Maintain a clean and wellstocked bar. Use pointofsales...

  • Guest Services Administrator

    2 weeks ago

    Cambridge, Canada Massage Addict - Cambridge Full time

    *** We are looking for Guest Service Administrators with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you have exceptional interpersonal, communication and administrative skills, along with a great personality and a can-do...

  • Guest Services Representative

    2 weeks ago

    Cambridge, Canada African Lion Safari Full time

    **Job description** **Guest Service Representative** **Job Summary** **Duties & Responsibilities** - Office duties (answering phones, providing general customer service) - Assist with group bookings - Assist in maintaining a safe and enjoyable environment for visitors through ushering presentations(greeting, directing, crowd control) - Assist visitors...

  • Front Desk Assistant

    2 weeks ago

    Cambridge, Canada African Lion Safari Full time

    **Job description** **Guest Service Representative** **Job Summary** **Duties & Responsibilities** **Guest Service Duties and Responsibilities**: - Assist visitors with questions/directions - Assist in maintaining a safe and enjoyable environment for visitors through ushering presentations (greeting, directing, crowd control, distributing online survey...

  • Reception/guest Services

    2 months ago

    Cambridge, Canada Cambridge Volkswagen Full time

    Previous automotive experience is an asset but not mandatory, however administration/reception experience is required. Communication, both verbal and written are essential for this role. Duties include, but not limited to, answering phones in a timely manner, greeting and assisting customers in both sales and service department in a prompt, friendly...

  • Reception/guest Services

    2 weeks ago

    Cambridge, Ontario, Canada Cambridge Volkswagen Full time

    Previous automotive experience is an asset but not mandatory, however administration/reception experience is required.Communication, both verbal and written are essential for this role.Duties include, but not limited to, answering phones in a timely manner, greeting and assisting customers in both sales and service department in a prompt, friendly manner,...

  • Member Services Rep-overnight

    4 weeks ago

    Cambridge, Canada Crunch Fitness Canada (CFC001) Full time

    **Benefits/Perks** - Career Growth Opportunity - Competitive Compensation - Complimentary Crunch Gym Membership - Discounts on services, products, and more! - A seriously fun work environment! - Training and Development Programs - FREE Accredited Industry Certifications **Company Overview**Working at Crunch is more than a job, it’s an opportunity to...