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Guest Services Agent
2 weeks ago
Interested in joining a team of Industry leaders redefining Hospitality Join us
We are in search of a Guest Service Agent
This a part time position with opportunity for full time hours.
JOB OVERVIEW:
The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, expected to meet the Cambridge Hotel & Conference Centre high standards of quality and service.
REPORTS TO:
Guest Service Manager
ESSENTIAL JOB FUNCTIONS:
- Greet guests & provide a warm welcome.
- Be involved in every aspect of our Guest's experience from check in/out, reservations and settling guest accounts.
- Create a memorable arrival and departure experience.
- Personalize service, anticipating our guests needs.
- Turn challenges into opportunities with innovative and creative problemsolving.
- Other duties as assigned.
REQUIRED SKILLS AND ABILITIES:
- Customer Centric approach
- Strong interpersonal skills, exceptional oral and written communication skills
- Ability to think independently, possess good judgment, proven problemsolving skills and effective decisionmaking skills
- Must be organized and detail oriented
- Strong multitasking skills
- Ability to work flexible hours, including days, evenings, nights, weekends and holidays.
- Mandatory Vaccination policy
Job Types:
Part-time, Permanent
Salary:
$17.55 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Onsite gym
- Onsite parking
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cambridge, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (required)
- Hotel &
Work Location:
In person
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