Guest Service Agent
2 weeks ago
You will be responsible for ensuring we provide the highest level of guest service and that all standards are met and maintained.
Guest Service Representatives must have a passion for the role as well as a professional upbeat disposition.Duties and Responsibilities:
- Take, cancel and alter room reservations
- Register arriving guests and assign rooms
- Process guests' departures
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and inperson inquiries and relay messages in a timely manner
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about Cambridge, Kitchener
- Waterloo and surrounding areas as well as points of interest
Provide customer service through:
- Always greeting guests in a friendly and professional manner
- Anticipate and address guest's service needs
- Listen to guest's complaints or concerns and resolve their issue in a timely manner
- Engage with all guests as a unique individual and listen attentively to their requests
- Maintain an inventory of vacancies, reservations and room assignments
- Compile reservation information checking for accuracy and to identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
- Promote a healthy work culture and safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with all hotel Policies, Procedures and Code of Ethics
- Keep work area neat and tidyUniform and personal appearance are kept clean and
- Performs any additional tasks which are assigned by management
Requirements:
- Exceptional interpersonal, communication and time management skills
- Ability to organize and manage workload
- Must be an independent self starter
- Ability to multitask in a fast paced environment
- Written, spoken and reading proficiency in the English language
- Good computer skills, specifically Microsoft Office Suite and use of the internet
Additional languages are an asset
Experience in Guest Services an asset
Knowledge of the hotel industry and/or previous experience in a hotel environment an asset
College or University degree in Hospitality or related field and asset
Job Type:
Part-time
Part-time hours: 20-30 per week
Salary:
$16.00-$18.00 per hour
Schedule:
- 8 hour shift
- Morning shift
- Night shift
- Weekend availability
Work Location:
One location
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