Guest Services

2 weeks ago

Cambridge, Ontario, Canada Cambridge Butterfly Conservatory Full time

SUMMARY
Cambridge Butterfly Conservatory is a unique and high profile tourist attraction.

We provide customer-service-focused education that promotes the appreciation of butterflies and other invertebrates and highlights the important role these animals play in our ecosystem.

We value our positive work culture, prioritize a work-life balance, and encourage collaboration among our strong team of passionate experts.


This role is the first point of contact and interaction when visitors arrive and the incumbent will interact with guests in the conservatory, animal galleries, and gift store providing them with a memorable experience.

The Guest Services & Nature Interpreter will work closely with the Gift Store & Guest Services Manager and Naturalist & Conservatory Manager and will assist with a diverse assortment of duties that reflect the immediate needs of the organization.

Typical daily responsibilities of the Guest Services & Nature Interpreter include assisting guests and processing transactions at admissions and in the gift store and engaging guests in the Conservatory.

In addition, the incumbent will support operations in other departments such as the Café as required.


This job opening is an opportunity for a youth or student looking for seasonal work to have fulfilling and stimulating seasonal employment.


RESPONSIBILITIES
Gift Store & Admissions

  • Greet visitors in friendly and enthusiastic manner and advise them of the facility layout, discuss featured exhibits, special events, tours and Café specials
  • Provide information to visitors and answer phone inquiries
  • Process admission ticket sales using the online timed ticketing platform and operate the point of sale system for tickets, memberships, purchases and returns
  • Problem solve and manage customer comments, compliments and complaints
Conservatory

  • Greet, welcome, and assist visitors in their discovery of the tropical Conservatory
  • Engage guests by providing interesting/unique facts, identifying butterflies, insects, plants and birds, answering visitor questions, and handling live insects and arthropods
  • Interact with and provide educational and interpretive programming and services to visitors with information relating to insects, environment, conservation
  • Follow the Conservatory's CFIA protocols and assist with the pest management pitfall trap program
  • Ensure pathways in conservatory are tidy and free from slip & trip hazards including plant material
Café

  • Welcome and greet guests to the onsite Café, receive customer orders for food and beverages, operate till and process point of sale transactions
  • Prepare & cook food, safely operate kitchen equipment, and maintain stock preparation in order to maintain a high level of food quality and customer satisfaction
  • Maintain a tidy and clean Café frontofhouse, dining area, and patio with table service, bussing tables, dishwashing, cleaning, sweeping, mopping, removing garbage to comply with government Food Safety and Health & Safety standards
Frontline Resource

  • Keep windows, surfaces, exhibits and signage clean in work and display areas
  • Provide coverage for lunches and breaks in the Gift Store, Admissions Counter and Café
Additional Duties

  • Other duties to support daily operations and customer service as assigned
  • Assist other departments as needed
  • Adhere to all Company policies, rules, systems and procedures which are outlined in the Cambridge Butterfly Conservatory Employee Handbook, as well as all Health and Safety policies and procedures and safe work practices

QUALIFICATIONS, REQUIREMENTS, & SKILLS

  • Strong customer service skills and excellent communication skills
  • High level of organization and attention to detail, responsible and enthusiastic attitude
  • Comfortable initiating engagement and interacting with visitors of different ages and abilities, in large and small groups in a positive and enthusiastic manner
  • An interest in or pursuing postsecondary education in ecology, conservation, customer service, tourism, hospitality and service, or related field an asset
  • Background in nature study, interpretation and education are an asset
  • Interest in insects, invertebrates and plants an asset
  • Safe Food handling practices an asset
  • Cash Handling practices an asset
  • Current Criminal Reference Check/Vulnerable Sector Check

UNIFORM
Staff are required to wear the appropriate uniform, footwear and safety equipment at all times

COMPENSATION & BENEFITS
This is a full-time fixed-term position. The shifts are typically from 9 am to 5 pm on both weekdays and weekends. The rate of pay is $17.50/hour.

CBC offers an Employee Assistance Program to all employees.

DIVERSITY, EQUITY AND INCLUSION

PROCESS

Job Types:
Full-time, Fixed term contract, Seasonal

Salary:
$17.50 per hour

Expected hours:
per week

Benefits:

  • Company events
  • Discounted or free food
  • Employee assistance program
  • Onsite parking
  • Store

  • Guest Services Agent

    2 weeks ago

    Cambridge, Ontario, Canada B HOSPITALITY CAMBRIDGE HOTEL & CONFERENCE CENTRE Full time

    Interested in joining a team of Industry leaders redefining Hospitality Join usWe are in search of a Guest Service AgentThis a part time position with opportunity for full time hours.JOB OVERVIEW:The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, expected to meet...

  • Guest Service Agent

    2 weeks ago

    Cambridge, Ontario, Canada Travelodge Cambridge Full time

    The Guest Service Representative is the guest's first point of contact with the Hotel. Each guest must have a consistently positive experience, this is ensured through welcoming and knowledgeable staff. You will be responsible for ensuring we provide the highest level of guest service and that all standards are met and maintained. Guest Service...

  • Guest Service Associate

    2 weeks ago

    Cambridge, Ontario, Canada African Lion Safari Full time

    About African Lion SafariWe require " WILD" individuals with positive attitudes who love to work with people.African Lion Safari is looking to hire dedicated and enthusiastic individuals who take pride in their job and want to make a difference in the customer service industry. These employees will have a positive impact on our guests by demonstrating...

  • Bartender & Guest Service

    2 weeks ago

    Cambridge, Ontario, Canada Michelin Sports & Social Club Full time

    About usWe are professional, customer-centric, and engaging. Our goal is to serve our members, affiliate members, and their guests promptly and with a smileOur work environment includes: Casual work attire Relaxed atmosphere Safe work environment Onthejob training Lively atmosphereResponsibilities: Maintain a clean and wellstocked bar. Use pointofsales...

  • Reception/guest Services

    2 weeks ago

    Cambridge, Ontario, Canada Cambridge Volkswagen Full time

    Previous automotive experience is an asset but not mandatory, however administration/reception experience is required.Communication, both verbal and written are essential for this role.Duties include, but not limited to, answering phones in a timely manner, greeting and assisting customers in both sales and service department in a prompt, friendly manner,...

  • Member Services Rep-overnight

    2 weeks ago

    Cambridge, Ontario, Canada Crunch Fitness Canada (CFC001) Full time

    Benefits/Perks Career Growth Opportunity Competitive Compensation Complimentary Crunch Gym Membership Discounts on services, products, and more A seriously fun work environment Training and Development Programs FREE Accredited Industry CertificationsCompany OverviewWorking at Crunch is more than a job, it's an opportunity to inspire others to reach their...

  • Food Service Stock Room

    2 weeks ago

    Cambridge, Ontario, Canada African Lion Safari Full time

    About African Lion SafariWe require " WILD" individuals with positive attitudes who love to work with people.African Lion Safari is looking to hire dedicated and enthusiastic individuals who take pride in their job and want to make a difference in the customer service industry. These employees will have a positive impact on our guests by demonstrating...

  • Food Service Crew Chiefs

    2 weeks ago

    Cambridge, Ontario, Canada African Lion Safari Full time

    About African Lion SafariWe require " WILD" individuals with positive attitudes who love to work with people.African Lion Safari is looking to hire dedicated and enthusiastic individuals who take pride in their job and want to make a difference in the customer service industry. These employees will have a positive impact on our guests by demonstrating...

  • Customer Service Clerk

    2 weeks ago

    Cambridge, Ontario, Canada Cambridge Butterfly Conservatory Full time

    SUMMARYCambridge Butterfly Conservatory is a unique and high profile tourist attraction. We provide customer-service-focused education that promotes the appreciation of butterflies and other invertebrates and highlights the important role these animals play in our ecosystem. We value our positive work culture, prioritize a work-life balance, and encourage...

  • Customer Service/counter Help

    2 weeks ago

    Cambridge, Ontario, Canada Sugar Daddies Bakery Full time

    WE'RE LOOKING FOR A CUSTOMER SERVICE & COUNTER HELPSugar Daddies Bakery is looking to hire part-time counter help for our Cambridge location. There are multiple positions available working during the week and/or weekends.Main Job Duties are described below:Prioritize cleanliness and health standards at all times Provide superior customer service to all...

  • Server-dinner Service

    2 weeks ago

    Cambridge, Ontario, Canada FOUR POINTS BY SHERATON CAMBRIDGEKITCHENER Full time

    Dinner Server- Job SpecificationFour Points is seeking a part time breakfast and dinner server with a passion for customer service excellence. Become a part of Four Points by Sheraton service culture, in a fun dynamic and fast paced environment- Qualifications Minimum of 2 years experience as restaurant, bar or banquet server Experience with POS systems,...

  • Host/hostess

    2 weeks ago

    Cambridge, Ontario, Canada Chicago Pub & Billiards Cambridge Full time

    Overview:We are seeking a friendly and customer-oriented Host/Host to join our team. As a Host/Host, you will be the first point of contact for our guests, providing exceptional service and creating a welcoming atmosphere.Duties: Greet guests with a warm welcome and seat them accordingly Manage reservations and walkin guests efficiently Provide guests with...

  • Room Porter

    2 weeks ago

    Cambridge, Ontario, Canada Langdon Hall Country House Hotel & Spa Full time

    Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Provides valet parking services to safely and efficiently move guest automobiles to a designated parking location while following company policies and procedures. Assisting with loading and unloading of luggage,...

  • Front Office Agent

    2 weeks ago

    Cambridge, Ontario, Canada Langdon Hall Country House Hotel & Spa Full time

    _We currently seek a highly motivated Front Office Agent to join our dynamic team. Must be available evenings and weekends._Providing rooms for guests with or without reservations is the chief task of a Hotel Front Office Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information...

  • Senior Host/Hostess

    2 weeks ago

    Cambridge, Ontario, Canada Cambridge Mill Full time

    Join our amazing Cambridge Mill team and work at one of the best restaurants in the KW region. Create incredible guest experiences in our historic restaurant with stunning views from every window.The Restaurant Host is warm, friendly and inviting, providing each guest visiting the property with a genuine welcome and thoughtful service. The individual in this...

  • Full Time Housekeeping Supervisor

    2 weeks ago

    Cambridge, Ontario, Canada Cambridge Hotel & Conference Centre Full time

    Availability must include weekends between the hours of 7:30am and 6:00pm.JOB OVERVIEW: Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and mínimal expenses.REPORTS TO: Executive HousekeeperESSENTIAL JOB FUNCTIONS:1. Comply with attendance rules...

  • Banquet Server

    2 weeks ago

    Cambridge, Ontario, Canada Cambridge Hotel & Conference Centre Full time

    At BHOSPITALITY, our mission is to exceed service expectations at all levels of our business. Is _YOUR_ mission the same? If so, we're looking for folks just like you to share your passion and enthusiasm for service with the world or maybe just the tri-cities area to start.Your goal should be simple expectations in all you do We are currently recruiting for...

  • Waitress/waiter

    2 weeks ago

    Cambridge, Ontario, Canada Captain George's Fish and Chips - Cambridge Full time

    Overview:We are seeking a skilled and customer-oriented Server to join our team. As a Server, you will play a crucial role in providing exceptional dining experiences for our guests. Your friendly demeanor, attention to detail, and ability to work in a fast-paced environment will contribute to the overall success of our restaurant.Duties: Greet and seat...

  • Housekeeping Supervisor

    2 weeks ago

    Cambridge, Ontario, Canada Comfort Inn Cambridge Full time

    THE OPPORTUNITY: HOUSEKEEPING SUPERVISOR REPORTS TO GENERAL MANAGER THE COMPANY: With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the...

  • Pool Server

    2 weeks ago

    Cambridge, Ontario, Canada Langdon Hall Country House Hotel & Spa Full time

    _Langdon Hall is one of 11 properties in Canada recognized by Relais & Châteaux for a standard of excellence. Only one hour from Toronto and 90 minutes from the Niagara area, Langdon Hall is a place for those who admire beautiful things and timeless experiences. The hotel offers 60 luxurious guest suites, a full-service spa, outdoor swimming pool, a...