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Member Services Rep-overnight

4 months ago

Cambridge, Canada Crunch Fitness Canada (CFC001) Full time

**Benefits/Perks**
- Career Growth Opportunity
- Competitive Compensation
- Complimentary Crunch Gym Membership
- Discounts on services, products, and more
- A seriously fun work environment
- Training and Development Programs
- FREE Accredited Industry Certifications

**Company Overview**Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.
- **_RESPONSIBLE_**:

- **_KIND_**:

- **_INCLUSIVE_**:

- **_FUN_**:

- **_ALTERNATIVE_**:

- **_INNOVATIVE_**:

- **_PASSIONATE_**

**Here’s what we need**:

- A high-energy individual with top-notch customer service skills to serve members and guests.

**Here’s what you’re responsible for**:

- Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

**Here’s what you’ll be doing**:

- Greeting all members & guests with a smile
- Keep the facility up to our standard of #SOFREASHANDSOCLEAN
- Assist with membership and retail product sales
- Promote membership privileges including tanning, group fitness, small group training and childcare
- Check in all members and guests in accordance with company procedures
- Answers phones in a courteous, helpful, professional manner
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Knows club facility, services, and schedules
- Maintains a clean and organized work area
- Performs opening and closing duties

**Who you are**:

- You are professional and courteous
- Strives to execute at a level to exceed performance expectations
- Superior communicator who energizes others
- Proficient reading and writing skills
- Strong customer service orientation
- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests

**Your skills, education, and experience**:

- Business experience in a service-oriented environment is desirable
- On the job training is provided
- CPR/AED certified or can complete within 30 days from hire

**Physical Demands**:This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.