Guest Services

3 weeks ago

Cambridge, Canada Cambridge Butterfly Conservatory Full time

**SUMMARY**

Cambridge Butterfly Conservatory is a unique and high profile tourist attraction. We provide customer-service-focused education that promotes the appreciation of butterflies and other invertebrates and highlights the important role these animals play in our ecosystem. We value our positive work culture, prioritize a work-life balance, and encourage collaboration among our strong team of passionate experts.

This role is the first point of contact and interaction when visitors arrive and the incumbent will interact with guests in the conservatory, animal galleries, and gift store providing them with a memorable experience. The Guest Services & Nature Interpreter will work closely with the Gift Store & Guest Services Manager and Naturalist & Conservatory Manager and will assist with a diverse assortment of duties that reflect the immediate needs of the organization. Typical daily responsibilities of the Guest Services & Nature Interpreter include assisting guests and processing transactions at admissions and in the gift store and engaging guests in the Conservatory. In addition, the incumbent will support operations in other departments such as the Café as required.

This job opening is an opportunity for a youth or student looking for seasonal work to have fulfilling and stimulating seasonal employment.

**RESPONSIBILITIES**

Gift Store & Admissions
- Greet visitors in friendly and enthusiastic manner and advise them of the facility layout, discuss featured exhibits, special events, tours and Café specials
- Provide information to visitors and answer phone inquiries
- Process admission ticket sales using the online timed ticketing platform and operate the point of sale system for tickets, memberships, purchases and returns
- Problem solve and manage customer comments, compliments and complaints

Conservatory
- Greet, welcome, and assist visitors in their discovery of the tropical Conservatory
- Engage guests by providing interesting/unique facts, identifying butterflies, insects, plants and birds, answering visitor questions, and handling live insects and arthropods
- Interact with and provide educational and interpretive programming and services to visitors with information relating to insects, environment, conservation
- Follow the Conservatory’s CFIA protocols and assist with the pest management pitfall trap program
- Ensure pathways in conservatory are tidy and free from slip & trip hazards including plant material

Café
- Welcome and greet guests to the onsite Café, receive customer orders for food and beverages, operate till and process point of sale transactions
- Prepare & cook food, safely operate kitchen equipment, and maintain stock preparation in order to maintain a high level of food quality and customer satisfaction
- Maintain a tidy and clean Café front-of-house, dining area, and patio with table service, bussing tables, dishwashing, cleaning, sweeping, mopping, removing garbage to comply with government Food Safety and Health & Safety standards

Frontline Resource
- Keep windows, surfaces, exhibits and signage clean in work and display areas
- Provide coverage for lunches and breaks in the Gift Store, Admissions Counter and Café

Additional Duties
- Other duties to support daily operations and customer service as assigned
- Assist other departments as needed
- Adhere to all Company policies, rules, systems and procedures which are outlined in the Cambridge Butterfly Conservatory Employee Handbook, as well as all Health and Safety policies and procedures and safe work practices

**QUALIFICATIONS, REQUIREMENTS, & SKILLS**
- Strong customer service skills and excellent communication skills
- High level of organization and attention to detail, responsible and enthusiastic attitude
- Comfortable initiating engagement and interacting with visitors of different ages and abilities, in large and small groups in a positive and enthusiastic manner
- An interest in or pursuing post-secondary education in ecology, conservation, customer service, tourism, hospitality and service, or related field an asset
- Background in nature study, interpretation and education are an asset
- Interest in insects, invertebrates and plants an asset
- Safe Food handling practices an asset
- Cash Handling practices an asset
- Current Criminal Reference Check/Vulnerable Sector Check

**UNIFORM**

Staff are required to wear the appropriate uniform, footwear and safety equipment at all times

**COMPENSATION & BENEFITS**

This is a full-time fixed-term position. The shifts are typically from 9 am to 5 pm on both weekdays and weekends. The rate of pay is $17.50/hour.

CBC offers an Employee Assistance Program to all employees.

**DIVERSITY, EQUITY AND INCLUSION**

**PROCESS**

**Job Types**: Full-time, Fixed term contract, Seasonal

**Salary**: $17.50 per hour

Expected hours: 30 - 37.5 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store

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