Assistant Program Manager

5 months ago

Victoria, Canada The Salvation Army - Victoria ARC Full time

**About The Salvation Army**:
**MISSION AND VALUES**:
As a social service provider, within the city of Victoria (BC), the Victoria ARC provides services to individuals looking to make a positive change in their life. Each day, staff provide compassionate care to Victoria’s marginalized community struggling with poverty, homelessness and addiction. The ARC is a multifunctioning facility committed to providing a safe space where humans can heal and reconcile. Our intention is to educate, empower & equip Clients in our care with the knowledge, skills and abilities necessary to be successful outside of this place. Our mantra is to #lovepeople.

**Core Values**:
The Salvation Army Canada and Bermuda Territory has four core values:
**Hope**: We give hope through the power of the gospel of Jesus Christ.
**Service**:We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**: We responsibly manage the resources entrusted to us.

**Why Us?**

At the Salvation Army, we’re committed to providing a positive work experience for all members of our team. We seek to support each other by valuing everyone’s perspective regardless of their role. Working with us you will be able to:

- Work with clients as they move through stages in their recovery - seeing their growth is endlessly rewarding.
- Develop new initiatives to improve the scope of homelessness, addiction and recovery within the City of Victoria.
- Inspire and lead a group of compassionate people looking to better the lives of others.
- Work with a team that values everyone’s perspective.

**Inclusivity**

Within the Victoria ARC, we are committed to fostering an inclusive and positive environment, where staff and clients feel valued, respected and supported. Our intention is to build a team that reflects the diversity of our clients and communities in which we live and serve. If you require accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**JOB DESCRIPTION**:
**HOURS: 37.5 hours per week (Monday-Friday 8:30am - 4:30pm)**

**POSITION PURPOSE SUMMARY**:
Program Participants of The Salvation Army ARC program are adult men who have experienced / are experiencing homelessness / addiction / mental illness. Experience working in this field is an asset.

This position reports to the ARC Program Manager.

**RESPONSIBILITIES**:
**Management Support**
- Report to and support Program Manager with Victoria ARC operational requirements.
- Urgent situations may arise that require the Assistant Program Manager to attend to the ARC without notice. It is imperative that that Assistant Manager be flexible and willing to meet urgent / emergency needs including last minute shift coverage.
- Delivers management support to weekend staff and is the on-call resource on a weekly rotation.
- Provides a safe, welcoming, and calming environment for staff, clients and visitors of the facility.
- Offers calming intervention as required to ensure policies are being respected and everyone has a staff and respectful work environment.

**Administrative Functions**
- Manages staff scheduling procedures and ensures the center has a full staff complement on each shift maintaining the 24/7 operational requirements.
- Tracks statistics and oversees staff timekeeping
- Maintains and compiles pertinent data for a variety of reporting requirements.
- Assist the Program Manager to research applicable funding opportunities.
- Provides administrative support functions to community networks
- Coordinates staff training / development workshops on an as-needed basis.

**Staffing**
- Assists Program Manager facilitate on-boarding and orientation for new staff.
- Monitors training matrix and ensures staff certifications are achieved and maintained.
- Assists Program Manager to implementing annual development plans for staff and monitors objectives to assist staff to grow and develop in their positions.
- Assists Program Manager to orient, train and engage co-op and practicum students in a learning environment.

**Supervision**:

- Directly supervise staff front-line staff, providing critical and direct feedback, support and mentors growth.
- Maintain a professional and compassionate relationship with staff and clients.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.
- Attends functions and events bringing awareness to Salvation Army services / programs and establishes necessary linkages: (career fairs; college / universities; staff recruiting drives etc).
- Performs quality control on reports to maintain contractual expectation and consistencies.
- Ensures all safety and security policies and procedures

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