Bilingual Membership Records Assistant

5 months ago

Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

**Posting 24-18**

**Bilingual Membership Records Assistant**

**Membership Records Unit, Membership Services Department**
- Permanent Position, Category 13 - Hiring Range $52,697 - $56,462_

French language proficiency testing will be administered.

**Responsibilities**:

- Scan, image and maintain hard copy and digital documents
- Provide accurate, timely and clear communication to applicants and members
- Update member records and issue documentation in support of member qualifications and licensure in accordance with College by-laws and regulatory requirements
- Prepare complex case recommendations for leadership review and approval
- Provide regulatory information and technical support to faculties of education and providers of professional education programs
- Contact external agencies for confirmation/verification of official documentation
- Coordinate with other units within the College, as needed in support of member and applicant records
- Cross-train for occasional assignment in comparable roles across the Membership Services Department
- Assume selected Acting Officer duties when requested
- Perform other duties as assigned.

**Qualifications;**
- An ability to work independently as well as in a team environment
- Experience within a regulatory, academic or credential assessment setting is considered a strong asset
- Effective time management and organizational skills
- High level of accuracy and attention to detail
- Working knowledge of CRM systems, Microsoft Office
- Strong problem-solving, analytical, decision-making and research skills
- Ability to handle highly confidential and sensitive correspondence
- Strong written communication skills
- Knowledge of academic and professional documentation is an asset
- Experience in assessment of fraud in hard copy and digital documentation is an asset

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

The College’s mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

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