Bilingual Customer Service Specialist

3 weeks ago


Montréal, Canada YouSet Full time

**Bilingual Customer Service Specialist (French/English)**

Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company?

**Why us?**

YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved insurance platform in Canada.

In less than 4 minutes, our powerful technology screens the market to help you save 29% on average on your home and car insurance and get you covered instantly, online.

To date, we've helped over 150 000 users shop for their insurance with an average of 4.9 stars in online reviews.

**What will you be responsible for?**
- Sharing your feedback with the rest of the team to improve the overall customer experience
- Optimizing processes to ensure continuous improvement in productivity
- Successfully writing your broker exams (AMF and RIBO) in your first year with us

**Do you have what it takes?**
- You have strong oral and written communication skills in French and English
- You're a quick learner with an interest in technology
- You're proactive and have strong problem-solving skills
- Previous experience in insurance or financial services is a plus

**What's in it for you?**
- Join a smart, fun and motivated team
- Build something massive and create an impact
- Competitive compensation with stock options
- Up to 4 weeks of vacation per year
- Top-tier health benefits (health, dental, vision, etc.) & life insurance
- 100% remote work or downtown Montreal office space
- Flexible start date (but the sooner the better)

**This opportunity is for a full-time position in a high-growth startup, with increasing responsibilities.**

**/////////////////////////////**

**Spécialiste du service à la clientèle bilingue (Anglais/Français)**

Es-tu un(e) Spécialiste du service à la clientèle empathique? Tu recherches une opportunité enrichissante dans une compagnie en pleine croissance?

**Pourquoi nous choisir?**

YouSet révolutionne le secteur de l'assurance en combinant technologie, données et expertise humaine. Notre mission est de bâtir la plateforme d'assurance la plus efficace et la plus aimée au Canada.

En moins de 4 minutes, notre puissante technologie survole le marché pour t'aider à économiser 29% en moyenne sur ton assurance habitation et auto et te permet d'acheter ta couverture instantanément, en ligne.

À ce jour, nous avons aidé plus de 150 000 utilisateurs à magasiner leur assurance avec une moyenne de 4,9 étoiles en avis en ligne.

**Quelles seront tes responsabilités?**
- Soutenir la croissance de l'entreprise à travers le service client (SMS, courriel et téléphone) et la saisie de données
- Partager tes observations avec le reste de l'équipe afin améliorer l'expérience client
- Optimiser les processus pour assurer une amélioration continue de la productivité
- Obtenir ton permis de courtier (AMF et RIBO) au courant de ta première année avec nous

**As-tu ce qu'il faut?**
- Tu as de solides compétences de communication orale et écrite en anglais et français
- Tu apprends rapidement et tu as un intérêt pour les technologies
- Tu es proactif et tu as de fortes compétences en résolution de problème
- Expérience dans le domaine de l'assurance ou des services financiers est un plus

**Quels sont les avantages pour toi?**
- Joins-toi à une équipe talentueuse, plaisante et motivée
- Avoir un impact dans la compagnie
- Rémunération compétitive avec options d'achat d'actions
- Jusqu'à 4 semaines de vacances par année
- Assurance collective (Santé, dentaire, vision, etc.) et assurance vie
- 100% télétravail ou bureau au centre-ville de Montréal
- Date de début flexible (mais le plus tôt le mieux)

**Ceci est une opportunité pour un poste à temps plein dans une startup à croissance rapide avec des responsabilités grandissantes.**

**Te reconnais-tu dans tout ça? Ne manque pas ta chance et postule dès maintenant



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