Bilingual Customer Service Specialist

5 months ago

Montréal, Canada Optima Communications International Inc. Full time

**Guaranteed base of $23.85 per hour based on Bilingual Certification**:

- Casual-professional, friendly and positive office environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra help, inspiration/motivation, mentorship, coaching for success or agreeing to shift trades, we are here to help and foster an inclusive working environment that encourages innovation, creativity and change._

**We offer**:

- Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 6:00PM
- Willing to work Holidays as Business requires and 2 Saturdays a month
- Health spending reimbursement plan for you and your family after 90 days of employment
- Fully paid initial training
- Access to Perkopolis, Canada's leading employee perk program (5-20% discounts across 450+ companies)
- Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Leadership/Specialist Training Program.
- A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals. We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.

**Description**:
Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound customer service. Key responsibilities including but not limited to, account maintenance, product presentation, filling claims while maintaining superior customer service experience.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers.

**Qualifications**:

- Ability to effectively communicate **both** in English and French** verbally and in writing with good to excellent communication skills
- Customer service experience in a contact centre environment preferred,
- High school diploma or GED required. College or University Degree preferred.
- Strong customer service, critical thinking and troubleshooting skills
- Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Exceptional conflict resolution, negotiation & problem solving skills, demonstrating flexibility in meeting customer needs while maintaining client objectives
- Strong work ethic and positive team attitude and interpersonal skills that allow one to work effectively in a diverse working environment.
- Strong attention to detail
- Proven data entry and typing skills
- Ability understand written manuals and directives
- Math & analytical aptitude
- Ability to adapt to change
- Ability to efficiently multi-task

**Location**:
You will love our beautiful, bright modern office, located on Ste Croix Avenue in Saint-Laurent. Free parking on site, access to a gym on site, Day care close by, on site restaurant and convenient access by Metro(Du College) as well as bus.

**Hours of Operation**:
Monday to Friday between 8 am - 6 pm, a minium 2 Saturdays between 9am-6pm and Holidays

**About Us**
Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.

**Taux de base garantie de 23.85 $ de l’heure basée sur la certification du bilinguisme**:
Un environnement de travail décontracté, professionnel, amical et positif, avec des personnes formidables qui s'épanouissent dans le travail d'équipe et la collaboration. Nous sommes l'épine dorsale les uns des autres et l'équipe est très agile, adaptable et résiliente pour atteindre les buts/objectifs de l'entreprise, que ce soit par une aide supplémentaire, une inspiration/motivation, un mentorat, un coaching pour réussir ou en acceptant de changer de métier, nous sommes là pour aider et favoriser un environnement de travail inclusif qui encourage l'innovation, la créativité et le changement.

**Nous offrons**:

- Minimum de cinq (5) quarts de travail par semaine (du lundi au vendredi) entre 8h00 et 18h00
- Disponible à travailler les jours fériés selon les besoins des affaires et 2 samedis par mois
- Un compte de remboursement des dépenses de santé pour vous et votre famille après 90 jours d’emploi
- Formation initiale entièrement rémunérée
- Opportunités de croissance et

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