Bilingual Customer Service Specialist

6 months ago

Montréal, Canada Optima Communications International Inc. Full time

**Guaranteed base of $23.85 per hour based on Bilingual Certification**:

- Casual-professional, friendly and positive office environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra help, inspiration/motivation, mentorship, coaching for success or agreeing to shift trades, we are here to help and foster an inclusive working environment that encourages innovation, creativity and change._

**We offer**:

- Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 6:00PM
- Willing to work Holidays as Business requires and 2 Saturdays a month
- Health spending reimbursement plan for you and your family after 90 days of employment
- Fully paid initial training
- Access to Perkopolis, Canada's leading employee perk program (5-20% discounts across 450+ companies)
- Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Leadership/Specialist Training Program.
- A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals. We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.

**Description**:
Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound customer service. Key responsibilities including but not limited to, account maintenance, product presentation, filling claims while maintaining superior customer service experience.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers.

**Qualifications**:

- Ability to effectively communicate **both** in English and French** verbally and in writing with good to excellent communication skills
- Customer service experience in a contact centre environment preferred,
- High school diploma or GED required. College or University Degree preferred.
- Strong customer service, critical thinking and troubleshooting skills
- Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Exceptional conflict resolution, negotiation & problem solving skills, demonstrating flexibility in meeting customer needs while maintaining client objectives
- Strong work ethic and positive team attitude and interpersonal skills that allow one to work effectively in a diverse working environment.
- Strong attention to detail
- Proven data entry and typing skills
- Ability understand written manuals and directives
- Math & analytical aptitude
- Ability to adapt to change
- Ability to efficiently multi-task

**Location**:
You will love our beautiful, bright modern office, located on Ste Croix Avenue in Saint-Laurent. Free parking on site, access to a gym on site, Day care close by, on site restaurant and convenient access by Metro(Du College) as well as bus.

**Hours of Operation**:
Monday to Friday between 8 am - 6 pm, a minium 2 Saturdays between 9am-6pm and Holidays

**About Us**
Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.

**Taux de base garantie de 23.85 $ de l’heure basée sur la certification du bilinguisme**:
Un environnement de travail décontracté, professionnel, amical et positif, avec des personnes formidables qui s'épanouissent dans le travail d'équipe et la collaboration. Nous sommes l'épine dorsale les uns des autres et l'équipe est très agile, adaptable et résiliente pour atteindre les buts/objectifs de l'entreprise, que ce soit par une aide supplémentaire, une inspiration/motivation, un mentorat, un coaching pour réussir ou en acceptant de changer de métier, nous sommes là pour aider et favoriser un environnement de travail inclusif qui encourage l'innovation, la créativité et le changement.

**Nous offrons**:

- Minimum de cinq (5) quarts de travail par semaine (du lundi au vendredi) entre 8h00 et 18h00
- Disponible à travailler les jours fériés selon les besoins des affaires et 2 samedis par mois
- Un compte de remboursement des dépenses de santé pour vous et votre famille après 90 jours d’emploi
- Formation initiale entièrement rémunérée
- Opportunités de croissance et

  • Bilingual Customer Service Specialist

    7 months ago

    Montréal, Canada YouSet Full time

    **Bilingual Customer Service Specialist (French/English)** Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company? **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved...

  • Bilingual Customer Service Specialist

    2 months ago

    Montréal, QC, Canada Eaton Full time

    Eaton’s ES AMER PCS division is currently seeking a Bilingual Customer Service Specialist. This position can be based at our Burlington, ON headquarters or Lachine, QC manufacturing facility and offers a hybrid working schedule. **What you’ll do**: **Position Overview**: Responsible for providing bilingual support to Eaton customers, distributors, end...

  • Bilingual Customer Service Specialist

    4 months ago

    Montréal, QC, Canada Canada Life Assurance Company Full time

    Bilingual Customer Service Specialist **Description: - Permanent Full Time- We are looking for a **Customer Service Specialist**. Reporting to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide...

  • Bilingual Customer Excellence Specialist

    7 months ago

    Montréal, Canada Mintz Global Screening Full time

    Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to ensure the...

  • Customer Service Representative

    7 months ago

    Montréal, Canada Omega Holdings Full time

    **Duties/Responsibilities**: - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned...

  • Customer Service Representative

    6 months ago

    Montréal, Canada Omega Holdings Full time

    **Duties/Responsibilities**: - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned...

  • Client Services Specialist

    7 months ago

    Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position: Client Services Specialist** **T**ype: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...

  • Client Services Specialist

    7 days ago

    Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position: Client Services Specialist** **T**ype: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...

  • Bilingual Customer Service Representative

    6 months ago

    Montréal, Canada Pet Care Montreal Full time

    **Bilingual Customer Care Representative** Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our...

  • Bilingual Customer Service Rep

    7 months ago

    Montréal, Canada TruGreen Full time

    4355 Boul. Poirier, Montreal, Quebec H4R 2A4 **EspacesVerts**: **BILINGUAL CLIENT SERVICES REPRESENTATIVES**: **As a TruGreen Employee, you'll enjoy**: - **$18.20 PER HOUR (guaranteed hourly rate plus bonus)**: - **Work from your home**: - **When working from home**: - ** Use of personal secure cell phone or land line required**: - ** Use of personal...

  • Bilingual Customer Sales

    7 months ago

    Montréal, Canada Optima Communications International Inc. Full time

    **Please note that this is NOT a remote or hybrid position. Successful applicants are expected to report to work in the Ste Croix Avenue Office.** **Seeking: energetic sales and service driven individuals.** We have an immediate opportunity in marketing insurance products to existing customers for Canada's largest Financial & Insurance service...

  • Bilingual Customer Sales

    7 months ago

    Montréal, Canada Optima Communications International Inc. Full time

    **Please note that this is NOT a remote position. Successful applicants are expected to report to work in the Ste Croix Avenue Office.** **Seeking: energetic sales and service driven individuals.** We have an immediate opportunity in marketing insurance products to existing customers for Canada's largest Financial & Insurance service providers. If this is...

  • Bilingual Customer Sales

    6 months ago

    Montréal, Canada Optima Communications International Inc. Full time

    **Seeking: energetic sales and service driven individuals.** We have an immediate opportunity in marketing insurance products to existing customers for Canada's largest Financial & Insurance service providers. If this is you, keep reading! **What’s in it for you**: - **Guaranteed hourly base wage of $18.00 (bilingual) plus performance incentives**: -...

  • Bilingual Customer Sales

    6 months ago

    Montréal, Canada Optima Communications International Inc. Full time

    **Seeking: energetic sales and service driven individuals.** We have an immediate opportunity in marketing insurance products to existing customers for Canada's largest Financial & Insurance service providers. If this is you, keep reading! **What’s in it for you**: - **Guaranteed hourly base wage of $18.50 (bilingual) plus performance incentives**: -...

  • Customer Service Specialist

    7 months ago

    Montréal, Canada Le Marché du Store Full time

    Blinds To Go/le Marché du Store is the leading destination for window treatments with showrooms in Quebec, Ontario and the US. We are currently looking for Customer Service Specialists who are ready to take on new challenges in our Call Centre, located in Rosemont. **Are you looking for** - a great atmosphere with a team invested in your success? - a...

  • customer Service Representative and

    6 months ago

    Montréal, Canada BCF Full time

    **Position Description - Respond promptly and professionally to incoming telephone calls, chats and tickets** **- Assist with order problems, exchanges, edits and tracking** **- Develop a knowledge of products, services etc. and effectively convey this information to customers** **- Understand and resolve compliance issues in accordance with policies and...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montréal, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    6 months ago

    Montréal, Canada Dye & Durham Corporation Full time

    **WHO WE ARE?** Dye & Durham is a global tech company who act with vision & certainty to get things done to create change for good. We provide workflow solutions and critical information to legal, financial, and government professionals. Our innovative and visionary solutions increase productivity by reducing time spent completing critical tasks associated...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada Pure Strategic Marketing Full time

    This role is in the Financial Services Industry. **Responsibilities**: - Provide excellent customer service to both English and French-speaking customers - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Providing client support with investments, mutual funds, segregated funds - Establish, build and maintain...